Unable to obtain character data

[RitsApple]

Hi there! I'm currently confused as of why my main character on Lamia is "unable to be retrieved" when my alt characters are completely fine and that I can still log into them. Is it because I transferred data centers a few days ago prior to the patch update? I would like to know as soon as possible since I have way too many expensive items on them and it would be heart crushing if I just lost 6 months of things I been saving up on (plus many cosmetic outfits from the ff14 store!)

[MilkieTea]

This just happened to me! Give it a few minutes.

Exit the game and wait a few and then come back in.

[Xetnuk61]

yea i've been trying to get this going for almost 2-3 hrs and i'm having the same issure with unable to obtain character info

[RitsApple]

Update: I've closed the game out for a little over an hour now and when I logged back in to see if my character pops up, it still shows that they are still unable to be obtained. I might sound a little impatient but I really would hate to see my character that I spent so much time and money on to disappear because of a minor update. I had my character back'd-up a few months ago, but I never really did another back-up save for them after the first time.

[anniemeanie]

Any update regarding this, support team? Can't believe people are still unable to login after so many hours...

[MistakeNot]

The "Unable to obtain character data" condition can usually just be ignored.
Most of the time you can login just fine with that character, even though you can't see any information about them on the login screen.

If you are actually unable to login, then that is a more serious problem - and not one I know how to solve.

[RitsApple]

So its been about another 2 hours since my last post and I'm still unable to login onto my main character. Whenever logging in on them, I'll sometimes get "player in queue: 3" which makes me think "oh, they must've fixed the problem" only for it to say that the "world data couldn't be obtained" before putting me back to the title screen. I might be overacting about it but I would like to know if there is anything I can do or at least hear an official response from an SE employee that they'll look into the issue.

[Xetnuk61]

So i'm in the same situation where it looks like i'm loading in but it can't obtain my data so i'm kicked back at title screen. Been at it for about 6hr or so. I'm kinda concerned about losing this character at this point. I've actually tried uninstalling and reinstalling but that didn't help.

[Nanahae]

Sadly I can see I'm far from being the only one. It's been 2h and a half now that I'm trying to log in but nothing happens. I have the same problem, "unable to retrieve character data", I have "??" everywhere and when I try to log in I have the queue up but I just get an error message few second after. Obviously extremely frustrated that I can't play and a bit worried that I see no official message about such problem. At this point I guess the only true solution is to wait...

[Delavalliere]

Having the same issue here except for the fact that I can log on to any of my other characters on the account. Every single fix that the GMs have sent me or that I've found on old threads have not worked and my character is still down after hours of waiting. I'm hoping there's an official statement on this soon as with no phone lines open and live chat currently offline for EU users, it could be days before this gets resolved and we can play again.

At the moment I'm sitting on my alt hoping I get another GM reply, if I do I'll update this