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  1. #1
    Player
    ShenHaibara's Avatar
    Join Date
    Jun 2020
    Posts
    3
    Character
    Juniper Hale
    World
    Phantom
    Main Class
    Marauder Lv 26

    Frequent Crashes/Freezes

    EDIT: I am not sure how I can receive notifications from this post, but I will try to check this frequently.

    I've been having this issue since last year mid-2020. I would be able to play for ~30 minutes/longer and then my game would freeze/crash. If on Dx11, I'll get a black screen iirc. If on Dx9, my screen will freeze, rarely, it will resolve itself. During such freezes, I can still hear the audio and alt-tab.

    Recently, I fixed my VCore to 1.28 instead of Auto. Now, when I crash, my whole PC starts lagging out and I have to force shut-down. This makes me think it could be partly a CPU issue? I will try reverting to the original VCore settings.

    A few of my games also suffer from a similar issue - some of them crash entirely. I do not think lowering the graphics affects it very much.

    This is extremely frustrating. My GPU can run games at high performance, but it seems to crash frequently too. This is despite my underclocking/limiting power to GPU.

    Happy to provide more details upon request.

    Attempted:
    1. Clean installing the latest NVIDIA driver
    2. Clean installing FF14
    3. Clean installing OS
    4. Underclocking GPU Core Clock / Memory Clock by 60 MHz/ 100 MHz respectively
    5. Playing on Dx9
    6. Disabling overlays (Game Bar / Steam / Discord)
    7. Playing without Chrome in the background
    8. Playing with Fast Boot disabled.


    Date & Time: 12/6/2021
    Frequency: Every hour minimally
    World Name: Tonberry
    Character Name: Juniper Hale
    Party or Solo: Both
    In-Game Time: Anytime
    Area and Coordinates: Anywhere, but generally in battle


    GPU:NVIDIA GeForce GTX 1080 Ti
    Driver Version:27.21.0014.6677
    CPU:Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
    RAM: 16 GB
    Hard Drive:
    OS: Windows 10 Pro
    OS Version: 20H2
    Graphics Settings: High (Desktop)
    FPS Limit: set to 165 Hz / G-Sync
    (0)
    Last edited by ShenHaibara; 06-12-2021 at 10:58 PM.

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    ShenHaibara's Avatar
    Join Date
    Jun 2020
    Posts
    3
    Character
    Juniper Hale
    World
    Phantom
    Main Class
    Marauder Lv 26
    Thanks for the response. Seems like an issue with FF14 responding to my GPU instability. Undervolting/Underclocking does not particularly help. I will try to tinker with the settings to see if I can get better stability. Instances like The Burn or The Ghimlyt Dark are unstable for me.
    (0)