Legacy Character Missing?

[Enkidoh]

Did you transfer your 1.0 character data into ARR when you first started ARR? Your 1.0 character wasn't just 'available' in ARR upon starting, you had to select it by clicking a special icon that appeared on the character creation screen when starting ARR as a 1.0 player for the first time, that allowed you to transfer the data into the new game, and it would then inform you have a chance to remake your character once, (you could change things like appearence, and most importantly, set a starting class, as what class you started the game as determined which city you begun ARR in). This was also not the same as loading previously saved character appearence data, which is just a save of character creation settings you can reuse and not your actual character data.

Other than that, did you accidentally create a new Square Enix Account upon starting ARR instead of using your original account? A lot of Beta testers and former 1.0 players at the start of ARR got confused by this point and created new accounts instead of using their existing ones, meaning they couldn't access their 1.0 character data (or Beta Test Phase 4 character data) to transfer into ARR. There was no way of combining the two either, so unfortunately it seems your old 1.0 character is gone forever I'm really sorry to say.