Posting for my hubby here (since he was banned from the forums in 1.0 lol) He is a legacy character, and there was some bug or something awhile back (I forget when) that with hairstyle change it would sometimes remove the legacy mark. He had it, changed his hair, it poofed. To this day /lmark and /legacymark on/off do nothing, it remains gone. We played long enough, paid for our subs in 1.0 but did not talk to the NPC before it shut down, we had the legacy account for some time, then it went away. Though we are missing our 'bo's and goobuue's.