So I've realized half of my bakery team doesn't know how to take cake orders properly. Today's the last straw unfortunately due to what kind of information was written down:

pickup: 12
1/4 sheet vanilla other: 9
buttercream icing
ice blue put balloons like superfetti mini cake in case rainbow
$42.99

What looked like a stacked cake apparently was actually a cutout number 9 without being said that it was a cutout number 9. Long story short, lady who placed the order demanded to get cash out of a refund for a credit card purchase, which is actually not legally possible, all because of bad information on a cake order sheet.

Boils my blood when entitled people try to pull off stunts like this with us.