"Specialized team" of the same people I'd bet lol. Keep Karen-energying it out, with persistence they might eventually cave-in. I mean why is telling a customer to repurchase a whole ass game even acceptable?? It's like the most lazy cop out answer AND rewards them for literally putting in 0 effort. I wouldn't even buy anything from them until they resolve it if I were in your shoes. I have not bought a Bethesda game in a long time lol, I have disliked some of the stuff they were doing even before the F76 fiasco.
I played CK3 on Gamepass for a bit, but I dropped it - I didn't dislike it, but.. ehh.. I had a friend who insisted that I keep playing it because it's so much fun, but it doesn't have that grab for me the same way CIV V might have. I hope you were able to get it steam refunded!
I have a steam deck so -- maybe might sate the tastes with good ol' Nancy Drew for a bit..
Oh that is a good grab for a classic jRPG! I've been wanting Blue Reflection for a while, but it's still like $20 USD for being out for years..