I do think Amazon is intent on ruining that game here. The censorship was unnecessary, as the people it is meant to satisfy aren't even going to play anyway, and, for that matter, would/will still be complaining over on Twitter, or making clickbait articles regardless. By the way, it is an "M" rated game, so it's even more laughable. There are a lot of other bizarre changes that I won't get into here, but it's not hard to find. It's really a shame, since all they had to do was bring over the same game with some progression and 'pay to win' changes.
Like, I've said before I actually only play FFXIV for a few months every year. I mean, I put a lot of time into it for the months I do play it, but largely throughout any given year I am doing other stuff or playing other games. There just isn't anything to do that interests me with the long content droughts or just simply content that doesn't last. I don't even really care to level my other classes. I have my main classes leveled. I cared more during ShB since I had a mount to work towards, but Endwalker, I don't really have anything I want to do. Overall, I think Endwalker was the weakest expansion launch I have been a part of. I am not even referring to the story necessarily, but the content. I want(ed) to play FFXIV more, but this is how it is. Now, I also stated I didn't want to main two mmorpgs, but if a competitor for FFXIV comes out, with a more constant release schedule, with quality content, outfits, etc. I would seriously consider just switching my "main" game over.
Buying skins doesn't mean I would be switching games or maining a different game. I buy skins in pretty much any game I like, and have wasted a lot of money in the process. I have ESO skins, GW2 skins (faces and hair too for each character), SWTOR I have a gigantic amount of cash shop items, Smite I bought skins, Warframe I have purchased things (I mostly just grind for stuff in that - which in turn burns me out), APB reloaded back when I was a kid I bought a ton of stuff, etc..
FFXIV just has a bulk of ugly outfits, and a general lack of outfits. Adding more cash shop outfits could at least encourage them to make more quality designs, to make more money. I wouldn't mind seeing just more available in general - this means hairs, etc. as well.