Both Characters Stuck on Infinite Loading Screen

[mara-v]

Thanks for your suggestions, even if the problem isn't fixed for me yet it's good to know I'm covering some bases that I haven't seen in my searches of this problem.

I usually play on DX9 because DX11 caused once-and-a-while crashes for me. Looking at the task manager, RAM and CPU levels are pretty low while running the game client (<50% and <25% respectively). The most I'll have open simultaneously is a google chrome window with one or two wiki pages open. From what I can tell, graphics drivers are up to date as well- I updated them when I downloaded the game before I figured out that DX11 was causing the mini-crashes.

I attempted to make the game use my graphics card; it looked like it already was from the settings, but I set it to use the card for FFXIV specifically anyways. Still got the infinite loading screen, but it was worth a shot.

Upon booting up the client, there actually has been a new development; for the character in the first instance who got trapped 6 days ago, on the character select screen her model has been replaced with a triangle with an exclamation point in it and her name is replaced with "Character data not found." All of her descriptions (race, level, class, etc) have been replaced with "????." The second character's model and info still appears.

EDIT: Switched back and forth between data centers and the character and her info reappeared.