Unbearable server lag since yesterday

[Eumen]

See the post above yours.

I've seen it, what about it? Earlier in the thread it's been discussed that SE has a lot more of a chance to get the correct people working to solve it than we do. Comcast techs will just send a tech to customer's homes erroneously and consumers can not reach a service provider like ATT because they aren't the ones needing to host all of that traffic.

[MilkieTea]

I've seen it, what about it? Earlier in the thread it's been discussed that SE has a lot more of a chance to get the correct people working to solve it than we do. Comcast techs will just send a tech to customer's homes erroneously and consumers can not reach a service provider like ATT because they aren't the ones needing to host all of that traffic.

This is an NTT issue. I hate those guys so much. Not sure how much comcast o rSE can do to get NTT to address the issue.

https://www.reddit.com/r/ffxiv/comme...ng_south_east/

This is a known issue, take it to NTT and Comcast - there's nothing SE can do other than deal with NTT themselves - and that's not just something Dynratygus (who you passive-aggressively quoted in the other thread youre talking about) can say "hey we're doing this." Because that's not Dynratygus' job. That's an HR department thing.

Edit: https://forum.square-enix.com/ffxiv/...-Center/page39

This is a WELL known issue, and their only recommendation is going to be to talk to your ISP if the linked solution doesn't work.

[Eumen]

https://www.reddit.com/r/ffxiv/comme...ng_south_east/

This is a known issue, take it to NTT and Comcast - there's nothing SE can do other than deal with NTT themselves - and that's not just something Dynratygus (who you passive-aggressively quoted in the other thread youre talking about) can say "hey we're doing this." Because that's not Dynratygus' job. That's an HR department thing.

Edit: https://forum.square-enix.com/ffxiv/...-Center/page39

This is a WELL known issue, and their only recommendation is going to be to talk to your ISP if the linked solution doesn't work.

I'm not sure why you're going after these gotcha moments here on the forums and derailing it. So something about a pot and kettle would be applicable here. People have well documented that we can't. Have you tried talking to comcast techs about something like this? They literally send a tech to your door. I'm not in the southeast US, I'm in the mountain west. This is country wide and on a bigger scale than home users cable modems being plugged into a router.

And let me know when you find in your infinite research, since we're taking the snarky route, how to contact ATT on this and I'll get right on it.

But in the mean time, the fact of the matter is that this is MUCH more likely on the SE side of things as far as cause and resolution. Because they pay their side of things for a massive amount of bandwidth, and such a corporation(s) at risk of losing subscribers who cant play their games and be at risk of cancelling their subs, especially near a content release, are going to have contacts that are FAR more influential that have a chance of reaching someone at EITHER company (ATT or Comcast) to get this resolved. Compared to home-based users reaching out and talking to an outsourced tech support agent in the Philippines, following a script line by line, asking you to restart your cable modem before scheduling an on-site tech visit between 10 am and 4pm to tell you nothing is wrong. Because speaking from 20 years of nightmarish support from Xfinity, that is EXACTLY what comcast/xfinity will do. Their consumer techs do not have the script/guidelines to get the right people involved.

[MilkieTea]

I'm not sure why you're going after these gotcha moments here on the forums and derailing it. So something about a pot and kettle would be applicable here. People have well documented that we can't. Have you tried talking to comcast techs about something like this? They literally send a tech to your door. I'm not in the southeast US, I'm in the mountain west. This is country wide and on a bigger scale than home users cable modems being plugged into a router.

And let me know when you find in your infinite research, since we're taking the snarky route, how to contact ATT on this and I'll get right on it.

I don't know where you're reading snark (my only snark was intended to be read in the parenthesis about you directing your angst towards Dynratygus, who literally can't do anything beyond what they've already been doing). I deal with spectrum, I know what it's like to deal with crappy ISPs. The point is, this is a known issue that SE can't do much about.

https://www.reddit.com/r/ffxiv/comme...tfast_cheaper/
https://mudfish.net/

Here's a workaround. Costs a little bit but it's pretty good and targets the very issue you guys seem to be having.

But in the mean time. Fact of the matter is that this is MUCH more likely on the SE side of things, again they pay ISP's for a massive amount of bandwidth. and corporations at risk of losing subscribers who cant play their games are going to have contacts in one way or another FAR more influential to reach the appropriate people at EITHER company to get this resolved than an outsourced tech support agent in the Philippines asking you to restart your cable modem before scheduling an on-site tech visit between 10 am and 4pm because that is EXACTLY what comcast/xfinity will do. Speaking from a nightmarish 20 years of service with them.

Unfortunately, it is a Comcast issue - if SE could've done something they would've back in 2018 when this was happening to Comcast users. In layman's terms, if it can be fixed with a VPN, it's your ISP. If it can't, it's SE's fault. And considering the same issue happening over and over again over the course of at least 3 years, is consistently fixed with a VPN - it's Comcast.

Edit: I'd also like to add, ISPs like comcast are going to keep doing things like this, and if consumers keep tiptoeing around them because of their crummy customer service, they're going to keep outputting crummy customer service. Unfortunately because ISPs hold monopolies over entire cities at times, they can get away with it because consumers can't "vote with their pockets". (That's happening with me and Spectrum. We've got massive latency spikes and no way out without speaking to the Customer Retention department every few months. It's absolutely nightmarish).

Edit 2: NTT, not just comcast.

[Xbob42]

https://www.reddit.com/r/ffxiv/comme...ng_south_east/

This is a known issue, take it to NTT and Comcast - there's nothing SE can do other than deal with NTT themselves - and that's not just something Dynratygus (who you passive-aggressively quoted in the other thread youre talking about) can say "hey we're doing this." Because that's not Dynratygus' job. That's an HR department thing.

Edit: https://forum.square-enix.com/ffxiv/...-Center/page39

This is a WELL known issue, and their only recommendation is going to be to talk to your ISP if the linked solution doesn't work.

What a ridiculous response.

"There's nothing Square can do as a multinational corporation. So go, as an individual user with no influence or power, and take it to NTT yourself."

How about Square takes it to NTT? Or is it not Square's concern that a fairly major portion of their US playerbase and now EU playerbase are having a severely degraded experience? Because it seems like one suit could easily talk to another suit to get the ball rolling on a solution, rather than just "durr end-user call NTT out of the blue for a problem affecting multiple continents."

[Sho86]

Not as ridiculous as one might think.... Given your join date I honestly think you'd know that about SE already. They have always put out minimal effort for countries outside JP. They didn't even upgrade the NA servers back in ARR till they were breaking and shutting down. Easy current example is server numbers vs population numbers on JP vs NA and EU. Any given time the amount of pop on a JP server is a fraction of what a typical NA server is; with the only exception being Tonberry for non-official SEA/English choice. Yet we have 2-3 less per DC on NA, even further on EU (which barely function as is too).