Software Token Problem

[Garet]

Were you using it on the normal log-in or the specialized software token removal page?

https://support.na.square-enix.com/f...la=1&kid=12832

If you scroll down into the software token half and go to the bit about being unable to log in, it'll give you a link to a special page where you have to input the password along with your normal account info and it'll email you a link to disable your OTP. If that was the page you were using and it was incorrect/old one then yeah, you'll just have to wait for support to start up on Monday.

Thanks. Yes that was the link I used and the removal code I used does not work so I need to wait till monday. It's ok. Guess been playing too much anyway haha. Maybe 1-2 days rest from game is not that bad

It just sux that the system is making me re-register my software suddenly but their account page is still asking for my OTP. Logic would dictate that if their software somehow unregistered on its own that my account should no longer need an OTP to get into. Now it is asking for registration code in a place that it would not provide the otp for us to access said registration code lol