Software Token Problem

[Garet]

Did you copy the emergency removal password from your square enix account and save it somewhere?

When you register the one-time token (software or physical), it gives you an emergency removal password on your square enix account that lets you bypass the OTP once and foricbly deactivates it if used. If you don't have the emergency removal password, there's nothing that can be done besides contact support.

Yea. I found my old file on it but it does not work. Not sure why or maybe i used a physical token before and the code was for that one. I have tried contacting support. The call option does not seem available as I cannot seem to find any international phone numbers we can call. I did try the "by mail" and got a support reference number but do not know how long they would reply.

Sigh was really enjoying finishing stormblood quests so can move to ShB soon.