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  1. 04-03-2021 11:46 PM #1
    Garet
    Player
    Garet's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    311
    Character
    Garett Jax
    World
    Tonberry
    Main Class
    Samurai Lv 90

    Software Token Bug

    Hello everyone. So after doing a dungeon this night I logged out to eat dinner. Then after dinner as I tried to log into the game and used my software app for the one time password it suddenly reset and is asking me for my registration info.

    The Registration info is in our Account Management which I cannot access because the one time password software is no longer giving me the OTP to enter it in the first place.

    After a while I thought I got lucky when I found my emergency removal code on one of my old file folders in my PC. Unfortunately when I tried to use it, the website said it is the wrong code/pw etc.

    Can anyone help me? anyone else experienced this?

    Edit: Problem has been solved by SE Support. thanks
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    Last edited by Garet; 04-05-2021 at 03:10 PM. Reason: updated progress
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  2. 04-05-2021 10:49 PM #2
    Rhaervis
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
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