Quote Originally Posted by Jojoya View Post
Skipping the cutscene shouldn't make a difference. The game will display an Active Help window when the ability to hire retainers is unlocked. Even if the player has disabled Active Help display, a message is also placed into the player's chat log.
A lot of people get tired of the many, many system messages the game can generate and hide those on their primary chat window tab, so they have a focused view of people actually trying to talk to them.

Moreover, the Active Help system will inundate you with a bunch of pointless entries right away as a new player -- this is how you move, this is how you angle the camera in a different direction, icons over an NPC's head mean you can interact with them, etc. -- and almost anyone who's even remotely familiar with video games will try to find the 'disable this nonsense' button as quickly as they possibly can.

These two factors combine to mean that by the time the Active Help system actually has, y'know, helpful things to offer, many people have disabled it. And a blob of text buried in system messages in the chatlog can definitely be overlooked.

This isn't to say folks don't bear some responsibility for keeping track of what the game's trying to tell them. But while I love this game, I make no secret of the fact that I think it falls short on a number of points with regards to UX/UI; this is one of those points.