Sound Crackle

[Zaythe]

Hey guys,

So from since I can remember, the sound in FFXIV crackles and pops every now and then in game, especially when the music amps up. I do not have this problem with any other game and recently upgraded my sound system for my PC and, the problem persists. Its a little too much to deal with anymore.

This is for the non-steam PC version. Running on a GTX1080ti with 16gb of ram if that helps. The sound is simply through an aux cable. I would consider that the problem but, I have no audio problems with other games, music or movies.

Please help!

[Dynratygus]

Good afternoon and thank you for posting in he Final Fantasy XIV Technical Support Forums

Does this issue occur when headphones are used or is the crackling sound coming from the speakers?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Zaythe]

Hi Dynratygus,

Thanks for the reply! It crackles with both headphones and speakers. Currently playing with just the speakers. While it’s not a constant crackle, it’s every 10 seconds or so and sometimes it’s just a pop or distortion.

Thank you!

[Dynratygus]

Good afternoon and thank you for the reply.

What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Zaythe]

Thanks for the reply!

So far I have tried the 2 different sound ports on my computer and also 2 sets of headphones and 2 different speaker systems. I’ve had a look in game at the sound options but, am unsure if any of the options would make a difference.

Thanks again!

[Dynratygus]

Good afternoon and thank you for the reply.

Does the issue occur if a cleanboot is done? If you have not done so already, could you try the following:

Open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Zaythe]

Sorry for the late reply!

So I removed everything off of the start up. I’ve noticed it isn’t as prevalent, perhaps a short pop or crackle every 30 - 60 seconds. It still does exist however.

Thanks again

[Dynratygus]

Good afternoon and thank you for the reply.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Zaythe]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Michael\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (4 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0906
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16314.539MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18746.539MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.804GB SYSTEM_FREEDISC_SPACE 37.258GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.568GB SYSTEM_FREEDISC_SPACE 165.430GB
SYSTEM_STORAGE Y:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 93.776GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 0.011GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.270 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_SOUND_DEVICE_ID {B1318B40-4B39-41CC-8838-F1E307E85E53}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 08:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B1A5301C-B399-4510-96B4-EB92AB5AAA22}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 08:00:00
SYSTEM_SOUND ZOWIE XL LCD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A875696A-1F03-47E3-B2BF-D0E1AEE4982D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/9/2020 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {866301E0-42C8-11EB-8001444553540000}
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
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Settings
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Microsoft Store
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 000013F4
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[Dynratygus]

Good afternoon and thank you for the reply.

Does the crackling sound occur if the game is reinstalled on the C drive? Additionally have you tried doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

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