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Thread: Sound Crackle

  1. #1
    Player
    Zaythe's Avatar
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    Zaythe Aellinsar
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    Kujata
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    Sound Crackle

    Hey guys,

    So from since I can remember, the sound in FFXIV crackles and pops every now and then in game, especially when the music amps up. I do not have this problem with any other game and recently upgraded my sound system for my PC and, the problem persists. Its a little too much to deal with anymore.

    This is for the non-steam PC version. Running on a GTX1080ti with 16gb of ram if that helps. The sound is simply through an aux cable. I would consider that the problem but, I have no audio problems with other games, music or movies.

    Please help!
    (0)

  2. #2
    Moderator Dynratygus's Avatar
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    Good afternoon and thank you for posting in he Final Fantasy XIV Technical Support Forums

    Does this issue occur when headphones are used or is the crackling sound coming from the speakers?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  3. #3
    Player
    Zaythe's Avatar
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    Hi Dynratygus,

    Thanks for the reply! It crackles with both headphones and speakers. Currently playing with just the speakers. While it’s not a constant crackle, it’s every 10 seconds or so and sometimes it’s just a pop or distortion.

    Thank you!
    (0)

  4. #4
    Moderator Dynratygus's Avatar
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    Good afternoon and thank you for the reply.

    What have you tried so far to alleviate the issue?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  5. #5
    Player
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    Thanks for the reply!

    So far I have tried the 2 different sound ports on my computer and also 2 sets of headphones and 2 different speaker systems. I’ve had a look in game at the sound options but, am unsure if any of the options would make a difference.

    Thanks again!
    (0)

  6. #6
    Moderator Dynratygus's Avatar
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    Good afternoon and thank you for the reply.

    Does the issue occur if a cleanboot is done? If you have not done so already, could you try the following:

    Open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  7. #7
    Player
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    Sorry for the late reply!

    So I removed everything off of the start up. I’ve noticed it isn’t as prevalent, perhaps a short pop or crackle every 30 - 60 seconds. It still does exist however.

    Thanks again
    (0)

  8. #8
    Moderator Dynratygus's Avatar
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    Good afternoon and thank you for the reply.

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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  9. #9
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  10. #10
    Moderator Dynratygus's Avatar
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    Good afternoon and thank you for the reply.

    Does the crackling sound occur if the game is reinstalled on the C drive? Additionally have you tried doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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