Game screen goes black

[Sorakawaii]

hello
I'm having a issue where the game will be playing and the screen will go black, the monitor says no DP connection, there is a slight buzz noise from my headphones or speakers before the screen goes black then the music comes back, can still talk on discord

It has not happened since the last patch update, but since then it has been occurring, and its random as will some days its fine no issue game does not crash and works fine but some days 2 black screens within 10 min.

event viewer has some errors - The LightingService service terminated unexpectedly.
An error occurred while using SSL configuration for endpoint Type=0 Index=0

these seem to be the error before the screen goes black

hope to here back from other players will this problem or IT to look at fixing the issue

thank you


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Admin\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/29/2021 11:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Post New Thread - Google Chrome
#general - Discord
FINAL FANTASY XIV Online
Properties - FINAL FANTASY XIV Online
Settings
Settings
Microsoft Text Input Application


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Razer Synapse
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Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Trend Micro Internet Security
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
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NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Patriot Viper RGB
Microsoft App Update for microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe (x64)
Ventrilo Client for Windows x64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Program Files (x86)\Origin\OriginThinSetupInternal.exe 00000AB4
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C:\WINDOWS\Explorer.EXE 000018B4
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E:\Steamlibary2\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000006B0

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

What have you tried so far to alleviate the issue? Additionally, does this occur after the graphics drivers have been updated?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.