Moles won't show on Female Roegadyn Face 4

[Loetrgiem]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date bug occurred (Month/Day/Year): 2/22/2019
Time bug occurred (Please provide time and time zone): 10:00 am Eastern Standard Time
Frequency: Always
World name: Jenova
Character name: Loetrgiem Askwyn
Class/Level: Monk/80
In-game time: 8:00 pm EST
Area and coordinates: The Hourglass (11.6-9.6)
Steps taken to produce bug:
1. Apply Mole under facial features in Character Creation
Connection Specs
- Type of internet connection/provider: Verizon
- Modem maker/model number: Verizon/ G1A115080406576
PC/Console Specs: PlayStation®4
Product code: CUH-2000 series
Main processor: Single-chip custom processor
CPU : x86-64 AMD “Jaguar”, 8 cores
GPU : 1.84 TFLOPS, AMD Radeon™ based graphics engine
Memory: GDDR5 8GB
Storage size*: 500GB, 1TB
External dimensions:Approx. 265×39×288 mm (width × height × length)
(excludes largest projection)
Mass: Approx. 2.1 kg
BD/ DVD drive(read only):BD × 6 CAV, DVD × 8 CAV
Input/ Output: Super-Speed USB (USB 3.1 Gen1) port × 2
AUX port × 1
Networking: Ethernet（10BASE-T, 100BASE-TX, 1000BASE-T）×1, IEEE 802.11 a/b/g/n/ac, Bluetooth®v4.0
Power: AC 100-240V, 50/60Hz
Power consumption: Max. 165W
Operating Temperature: 5 ºC – 35ºC
AV output: HDMI™ out port (HDR output supported)
System Information
Laptop Model Name: Hewlett-Packard Pavilion
Laptop Model Number: 15t-cu000
Gamepad Manufacturer: Sony
Gamepad Model Name: CUH- ZCT20
Gamepad Part Number: NR: 207-07-1-0000209 or 4-698-771-03 G

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My ticket said you it wasn't a bug but this is and I want my Female Rogadyn to have a mole on her face!!!!
This has happened to other users before since 2.0 launch. I've seen them in the forums.

[Loetrgiem]

I have a picture but I can't insert it.