Cannot log in with certain characters

[AriettaRayne]

As an update I am now back to crashing when I try to log in. It will go through the player queue, sit at the now loading screen for a few seconds, and then the game crashes.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jenn\Documents
FINAL FANTASY XIV ONLINE D:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 251.0.0.0.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16280.492MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19224.492MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 44.829GB SYSTEM_FREEDISC_SPACE 10.243GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 372.589GB SYSTEM_FREEDISC_SPACE 306.824GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon Pro 450
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD FirePro (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1992.684 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8140.246 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2880 x 1800 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.11036.1002
SYSTEM_GRAPHICS_DRIVER_DATE 9/9/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Cirrus Logic CS8409 (AB 57))
SYSTEM_SOUND_DEVICE_ID {E3C198B7-890A-481E-871F-B0B2380D982E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/22/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9752E6B0-3FF9-11E9-8001444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9752E6B0-3FF9-11E9-8002444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {632B0C00-5051-11EA-8001444553540000}
SYSTEM_INPUT_NAME Logitech USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 34 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9752E6B0-3FF9-11E9-8003444553540000}
SYSTEM_INPUT_NAME iBridge
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {632B0C00-5051-11EA-8002444553540000}
SYSTEM_INPUT_NAME Logitech USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A87DBA0-6030-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A8850D0-6030-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {975557B0-3FF9-11E9-8004444553540000}
SYSTEM_INPUT_NAME Apple Touch Bar
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {975557B0-3FF9-11E9-8005444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9757A1A0-3FF9-11E9-8006444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9757A1A0-3FF9-11E9-8007444553540000}
SYSTEM_INPUT_NAME Apple SPI Trackpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Cannot log in with certain characters - Google Chrome
@Papercuts - Discord
Settings
Settings
FF Logs Uploader v5.0.8
Advanced Combat Tracker - Log Idle - Limsa Lominsa Lower Decks - Log Time: 10:49:02 PM (Est. 10:50:44 PM)
Microsoft Edge
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Glyph
RIFT
Google Chrome
Xiph.Org Open Codecs 0.85.17777
Steam
TeamViewer
Toolkit
WebM Media Foundation Components
World of Warcraft Classic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Java 8 Update 211
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Java Auto Updater
Apple Software Update
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Black Desert Online
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Windows Driver Package - Broadcom (B57ports) Net (10/15/2012 1.0.0.3)
Windows Driver Package - Intel (e1express) Net (03/26/2010 9.13.41.0)
Windows Driver Package - Apple Inc. (AppleSOC) System (10/17/2016 6.1.6500.0)
Windows Driver Package - Broadcom Corporation (bScsiSDa) System (01/10/2014 1.0.0.256)
Windows Driver Package - Cirrus Logic, Inc. (CirrusFilter) MEDIA (02/14/2014 6.6001.1.41)
Windows Driver Package - Broadcom (b57nd60a) Net (09/12/2014 16.8.0.4)
Windows Driver Package - Apple Inc. Apple Wireless Trackpad (10/29/2011 5.0.0.0)
Windows Driver Package - Intel (e1qexpress) Net (12/04/2009 11.4.7.0)
Windows Driver Package - Intel (e1kexpress) Net (04/12/2010 11.6.92.0)
Windows Driver Package - Apple Inc. Apple Wireless Mouse (08/31/2015 6.0.6200.0)
Windows Driver Package - Apple Inc. (AppleCamera) Image (09/30/2016 6.1.6500.0)
Windows Driver Package - Broadcom (BtwSerialBus) System (12/11/2015 12.0.1.870)
Windows Driver Package - Apple Inc. Apple Multi-Touch (03/30/2015 5.1.5900.0)
Windows Driver Package - Apple Inc. Apple Multi-Touch Pro (09/08/2015 6.0.6200.0)
Windows Driver Package - Apple Inc. Apple System Device (08/22/2016 6.1.6500.0)
AMD Software
Windows Driver Package - Apple Inc. Apple Keyboard (08/19/2016 6.1.6500.0)
Windows Driver Package - Cirrus Logic, Inc. MEDIA (11/22/2016 6.6001.3.36)
Windows Driver Package - Apple Inc. (AppleDFR) HIDClass (10/25/2016 6.1.6500.0)
Windows Driver Package - Intel (e1yexpress) Net (04/07/2010 10.1.9.0)
CPUID HWMonitor 1.41
Windows Driver Package - Broadcom (BCM43XX) Net (09/15/2016 7.35.118.64)
Windows Driver Package - Apple Inc. (AppleUSBEthernet) Net (02/01/2008 3.10.3.10)
Windows Driver Package - Apple Inc. Apple ODD (05/17/2010 3.1.0.0)
Windows Driver Package - Apple Inc. Apple Display (01/23/2009 3.0.0.0)
Windows Driver Package - Intel (e1rexpress) Net (01/07/2010 11.4.16.0)
The Binding of Isaac
The Binding of Isaac: Rebirth
VRChat
Counter-Strike: Global Offensive
Among Us
Vulkan Run Time Libraries 1.0.24.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4480730)
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
UpdateAssistant
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Branding64
AMD Settings
Intel(R) Chipset Device Software
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Microsoft Update Health Tools
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
Boot Camp Services
Intel(R) ME UninstallLegacy


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000027A0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000144C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000AAC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001E2C
C:\Program Files (x86)\Steam\steam.exe 000015B4
C:\Program Files (x86)\Toolkit\Toolkit.exe 00002900
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001A78
C:\Program Files\Boot Camp\Bootcamp.exe 000039F8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004014
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 00004A54
C:\Users\Jenn\AppData\Local\Discord\app-0.0.309\Discord.exe 0000330C
C:\WINDOWS\Explorer.EXE 000004F4
C:\WINDOWS\System32\rundll32.exe 00003354
C:\WINDOWS\System32\svchost.exe 00001AA0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004674
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005EC8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000023C4
C:\WINDOWS\system32\DllHost.exe 00005AEC
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000047DC
C:\WINDOWS\system32\SearchProtocolHost.exe 00002CB8
C:\WINDOWS\system32\browser_broker.exe 00004D00
C:\WINDOWS\system32\sihost.exe 00005B24
C:\WINDOWS\system32\svchost.exe 000029D8
C:\WINDOWS\system32\taskhostw.exe 00002D94
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005980
C:\Windows\System32\MicrosoftEdgeCP.exe 00004210
C:\Windows\System32\RuntimeBroker.exe 00004640
C:\Windows\System32\SecurityHealthSystray.exe 000015C4
C:\Windows\System32\smartscreen.exe 00002100
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00000B84
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002530
D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005134
D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000033D8

[Chase_Tribal]

same issue here.

[AriettaRayne]

I spoke too soon, I'm back to just staring at the now loading page. In a weird turn of events my FC member messaged me on Discord saying "Oh my god you got in!!" and sent me a screenshot of me logging into the game. Meanwhile I'm still sitting here staring at my now loading page.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend installing Windows and FINAL FANTASY XIV onto the same drive (preferably the C:\ drive).

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[AriettaRayne]

No changes happened with the device. I do not have enough room on my C drive to install both, I have never played this game on the C drive and have never had issues with it. As I told someone else, if this game needs to be played on one specific drive in order to avoid bugs like this, that is a huge flaw and needs to be addressed.

[Yuletide]

As I told someone else, if this game needs to be played on one specific drive in order to avoid bugs like this, that is a huge flaw and needs to be addressed.

People may ask you to install on a different drive because you have very limited space on both of your drives. Its nothing to do with software flaws...

I see you are running ACT and FF Logs uploader. Neither of these wares need updates, right?

Otherwise I would try repairing your installation, or removing any mods you have installed via FFXIV Tex Tools.

[AriettaRayne]

As an update a second one of my characters is now unable to be logged in. I disconnected while teleporting from old gridania to bentbranch meadows and have been unable to log in since. This is ridiculous.

[Dynratygus]

Good afternoon and thank you for the reply.

Could you try using a registry cleaner such as CC cleaner? It will run and remove files that may have been left behind by installation another activity on the PC. To so, please remove the game and then restart the PC. Run the registry cleaner and then restart the computer. Once the computer has been reset please reinstall the game again. After reinstalling the game, please restart the PC once more. Once the PC has been reset, please launch the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[GrandeFromage]

I will add to this thread and i can deduce that ACT is not a problem.

I did run the game with and without, crashes and other anomalies are happening regardless of what is running in the background, if that would be screen capture software or without, ACT or without. And DX9 or DX11.

A fresh copy of windows, doesn't make a difference, fresh install. Same result.

What can be said is that it's probably for crashes to happen when zoning into an area. It's seemingly not dependent on how many players are present and graphics settings have no bearing on this.

Checking cache also doesn't work.

It's not a problem on our side. But i can say that AMD/NVIDIA builds are seeming to have problems for an unknown reason. Based on various threads. Typically, this identical error is happening.

https://www.reddit.com/r/ffxiv/comme...ing_like_this/

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.