NOT receiving account-wide Bennu mount that I purchased

[MoltresRider]

I purchased Bennu off the mogstation yet I am NOT receiving it from the delivery moogle!

I have attempted to "request purchase reward delivery" MULTIPLE times for the last six hours and I am NOT receiving it whatsoever!

I contacted support who only ran through a few troubleshooting steps,none of which worked. They eventually told me that there is nothing they can do about it.

I find it hard to believe that they cannot give me my Bennu mount that I paid nearly $30 bucks for.

I demand that this problem is fixed! It is OBVIOUSLY YOUR end

[DrWho2010]

account wide items can sometimes take upwards of 24-48 hours to get to your mailbox. be sure to check the purchase history in the store and double check that you have the space in your mogmail in game for it. log out completely and then back in, sometimes that can help things but it will take patience.

[MoltresRider]

The purchase history shows that I purchased it. It has been more than a month since I purchased it and I still DO NOT have it.

As I ALREADY said, logging out and back in does not help. Please read my post in its entirety.

[DrWho2010]

a month? ok then it's time for getting your money back then probably.

[GrandeFromage]

I find that logging out and then back in seems to speed that up.

Typically, It takes just a few minutes and then you'll get that blip, it's usually within 10 minutes, so that's pretty odd. Sometimes just logging out and in does the trick. hah, i don't get it either. But that's how it is. It's probably just that the server is lagged up lately. There's been a few anomalies as can be seen on these here techie forums.

Mustn't just be me then. I had this with a fanta a ways back.

[Canadane]

If you've been waiting a month there's two probable issues.
1) You've ordered it to the wrong service account. This may sound silly but if you have multiple service accounts on the same SE account (not characters) then there may be a chance you've selected the wrong one.
2) Your mailbox is full. You never uh, you never confirmed you have space with your mail moogle. Go delete some read mail and try again. iirc, when an item is sent to a full mailbox they don't try sending it again for a rather long wait, like the next day or something. I believe it's in the fine print during the purchase somewhere, so if you do clear out your mailbox you may still be waiting a day.

But if neither of these apply, then I hope support can help you.

[Dynratygus]

Good afternoon and thank you for post in the Final Fantasy XIV Technical Support Forums

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. We advise to contact a Game Master in regard to your concern as they will be able to assist in recovering the issue.

This thread will be moved to ‘Separate Support Required.”