The botting situation is rampant and unlikely to be attended to any time soon due to the simple fact that FFXIV is a Japanese game intended for a Japanese audience, and I can only assume that the situation isn't as bad on Japanese servers.

Take a look at the Japanese General Discussion forums and check the first couple of pages there, and take note of all the GM/Moderator replies in threads (the crown icon). Compare that to the first few pages on this forum, and it should be obvious at a glance that English-speaking servers are not a priority for Square Enix, and Square sees us more as a secondary by-product of of the game's success in Japan, not a core audience. As long as they don't notice subs dropping and there's no viral negative publicity, the English-speakers can be neglected.