Constant CTDs/crashes

[geminipestdeath]

This started up today but for whatever reason I am crashing to desktop with no error message or crashing with an error message.

https://i.imgur.com/jTJmv3f.png

See above.

What do?

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[geminipestdeath]

Thanks for the reply. So far I've tried to update all drivers across my system, I've attempted a clean boot, and I've fiddled around with some of my GPU settings in anticipation of it being related to that. The CTDs seem to happen entirely at random - in one case I was in the Gold Saucer, in another case I was in the Weeping City of Mach raid, and it also happened when I was in my FC Room by myself.

Here's a system report (snipped the installed bits for privacy's sake)



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\Users\nomis\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1002
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16312.328MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23224.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.736GB SYSTEM_FREEDISC_SPACE 10.686GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 649.086GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.834GB SYSTEM_FREEDISC_SPACE 37.505GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 95.077GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX Vega
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x687F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8119.941 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.164 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.14527.2002
SYSTEM_GRAPHICS_DRIVER_DATE 1/17/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX Vega
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x687F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8119.941 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.164 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0363193.inf_amd64_e89a8015b2ee3cd6\B363259\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.14527.2002
SYSTEM_GRAPHICS_DRIVER_DATE 1/17/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (CORSAIR VOID PRO Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {5271C6F2-001C-4EB2-904D-79B62DB3B260}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/6/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CEEAFA0-D703-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CEFC110-D703-11E9-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CEFE820-D703-11E9-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2675A0-FCA2-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA269CB0-FCA2-11E7-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA26EAD0-FCA2-11E7-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA27D530-FCA2-11E7-800F444553540000}
SYSTEM_INPUT_NAME USB Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2711E0-FCA2-11E7-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2738F0-FCA2-11E7-8009444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CD4BA6B0-1E0F-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CF406D0-D703-11E9-8004444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA282350-FCA2-11E7-8013444553540000}
SYSTEM_INPUT_NAME Generic Virtual HID Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA287170-FCA2-11E7-8016444553540000}
SYSTEM_INPUT_NAME Generic Virtual HID Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {481289B0-1E0E-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Constant CTDs/crashes — Mozilla Firefox
#other-games - Discord
Calculator
Settings
Settings
AtwtusbIcon
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

-SNIP!-


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\LGHUB\lghub.exe 00000330
C:\Program Files\LGHUB\lghub_agent.exe 00004004
C:\Program Files\Mozilla Firefox\firefox.exe 000018F8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2101.10.0_x64__8wekyb3d8bbwe\Calculator.exe 0000141C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBar.exe 00002CF4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000028F0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002288
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000428C
C:\Users\nomis\AppData\Local\Discord\app-0.0.309\Discord.exe 00003578
C:\WINDOWS\Explorer.EXE 00001CA4
C:\WINDOWS\System32\svchost.exe 00000A64
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001CE8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003078
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F64
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000005E0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003B1C
C:\WINDOWS\system32\DllHost.exe 00001650
C:\WINDOWS\system32\SettingSyncHost.exe 00001CE0
C:\WINDOWS\system32\rundll32.exe 00000BB0
C:\WINDOWS\system32\sihost.exe 00001B34
C:\WINDOWS\system32\svchost.exe 00002F9C
C:\WINDOWS\system32\taskhostw.exe 00001BD4
C:\WINDOWS\system32\wbem\unsecapp.exe 00001F88
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000025F0
C:\Windows\System32\AtwtusbIcon.exe 00002198
C:\Windows\System32\CompPkgSrv.exe 000003FC
C:\Windows\System32\RuntimeBroker.exe 00000D78
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001468
D:\Non-SteamGames\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00002924
D:\Non-SteamGames\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002E98
D:\Steam\GameOverlayUI.exe 00004474
D:\Steam\Steam.exe 00000B40
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000439C
E:\Software\Adobe Bullshit\Acrobat DC\Acrobat\AcroTray.exe 00003918
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000036E0
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002DE4

[Dynratygus]

Good afternoon and thank you for the reply.

Were any updates or changes made to the PC at the time the crashing started to occur. Additionally doe the crash occur if the game is reinstalled on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.