Infinite loading screen or CtD when logging into character

[Kottery]

FFXIV Support pointed me to the forums sooo

Was leaving the Eden's Verse: Refulgence instance, game was stuck trying to load a cutscene, had to force close the game as it was stuck on a black screen, and upon trying to log back in I get the Ahm Araeng loading screen art for either a couple seconds and FFXIV CtDs with no error message or it loads indefinitely and I need to force close the game. Either way I cannot access my character any longer. Also my other characters are able to be logged into just fine and reinstalling the game didn't help.

Support told me to just wait...but it's been a week and while I admit I don't know anything about the goings-on underneath the hood of MMOs I don't think waiting over a week is going to suddenly fix the problem.

Date & Time: February 13th, 2021 at around 8-10PM CST
Frequency: Every time I attempt to log in
World name: Cactaur
Character name: Noelle Bisette
Class/Level: White Mage/80
Party or solo: Full Party/Solo as I was likely considered solo by the time the game was attempting to load the initial cutscene that prompted me to force close the game and relog
Area and coordinates: Eden's Verse: Refulgence
Steps:
1. Attempted to leave Eden's Verse: Refulgence
2. Cutscene failed to start
3. Had to force close the game
4. Attempting to log back into my character leads to the infinite loading screen or CtD


■ PC Specs

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/26/16 16:09:10 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16330.805MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18762.805MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.373GB SYSTEM_FREEDISC_SPACE 110.605GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1782.879GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 1101.862GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.743GB SYSTEM_FREEDISC_SPACE 61.583GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.402 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {90DEFDD3-0477-4E1E-A256-63BCEF05D6F3}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 18:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {69844DC6-556A-43E1-8EE2-AC4771DF9F18}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2016 18:00:00
SYSTEM_SOUND Speakers (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {1FE79D24-7EF5-430F-825A-46E7E2AF9D76}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.101.1048
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2016 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2B2D10-171D-11EA-8002444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2D9E10-171D-11EA-8003444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2D9E10-171D-11EA-8004444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2D9E10-171D-11EA-8005444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2B2D10-171D-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2D9E10-171D-11EA-8006444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2D9E10-171D-11EA-8007444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Jeeqbit]

Have you tried the Technical Support forums above these ones?

Reinstalling games doesn't usually touch local settings like HUD Layout and Hotbar files, which may be where the problem is.

You could try navigating to Documents\My Games\Final Fantasy XIV - A Realm Reborn, identify the FFXIV_CHR004000 folder that is for that character, and move it onto the Desktop (don't delete it). That erases all your local character data such as HUD Layout, hotbars, and character macros - but these files may be corrupted from the crash.

If it works, you can gradually copy HUD Layout, hotbars and macros from the Desktop\FFXIV_CHR004000 back into the Final Fantasy XIV - A Realm Reborn\FFXIV_CHR004000 folder one-by-one until the error happens again. When it happens again you know which file, specifically, is corrupted.

[Kottery]

Ah, that's...probably a much more fitting section for this, thanks. And I gave the character data thing a shot, but it still CtDs with a completely fresh dealio.

Hopefully double-posting isn't frowned upon too much or a mod can lock this after I move it over to the appropriate section or something.

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Have you tried deleting the locally saved content (My Documents > My Games > Final Fantasy)?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Kottery]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Have you tried deleting the locally saved content (My Documents > My Games > Final Fantasy)?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Just gave that a shot. Launcher did it's thing like I was a brand new install and all the game's settings were returned to defaults, but the CtD still happened.

[Dynratygus]

Good afternoon and thank you for the reply

Is the game installed on a secondary drive? If so, could you try reinstalling it onto the C drive to see if the crash still occurs? Additionally could you try disabling any overlays and background programs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Kottery]

Good afternoon and thank you for the reply

Is the game installed on a secondary drive? If so, could you try reinstalling it onto the C drive to see if the crash still occurs? Additionally could you try disabling any overlays and background programs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Alrighty, SO!

Reinstalled to my C drive and then launched the game with everything I could think of running in the background closed. Logged in a-okay. Went through the post-Refulgence fight cutscene just fine then teleported to Shirogane and logged out since I normally log out there. Progressively turned things back on and relogged each time. Continued to work just fine. Then reinstalled to my SSD where it originally was aaaand it logs in a-okay still. Did a computer restart so that any background stuff I didn't think of would be turned back on and running like it was before to see if the game would lock up again, but nope logged in as normal.

I'm not really sure what happened, but thanks for the assistance! Computers are chaotic magics I guess :^).

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!