Depends on what you mean by casual, if you see casual as someone who doesnt touch "hard" content and does 5 year old content then yeah, you can say WoW isnt terribad for casuals but then you can say any game that has lasted for years is a great casual game, but for people who enjoy playing a game casually as an mmorpg, like gear progression and current content and a bit of everything like myself, WoW treats casuals with absolute disdain and the community is even worse in their treatment of casuals which they see as "inferior" because all that matters to fragile egos is "video game achievements".
Gear progression has pretty much been gutted from casual content because high end raider/streamers complained they were "forced" to play the rest of the game instead of raid log, we got the last difficulty of a deep dungeon that takes 2 hours and gives nothing more than a mount to make dailies faster, 0 gear rewards or even any form of appearance, they spend a ton of effort making that entire thing but because their high end tryhards complained they didnt know what rewards to put so they put nothing.
And yeah there are always gamers TM with fragile egos that obsess over high end content in all games, the issue is WoW is heavily focusing on that type of unhealthy mentality and with their changes throughout the years has lead to a community full of obnoxious elitists, tryhards and meta slaves that dont play a game as a video game, it is almost like a job they hate but they do it because their self worth depends on it, I play an mmorpg as a video game, not something to be taken seriously, so even if I am able to do mythic raids in WoW the community is so bad I simply am not gonna touch even self proclaimed "casual mythic" guilds, and pugging has become even worse with the amount of tryhards only wanting meta combs and tanks/healers never joining your groups unless you have a huge IO score you can only get by somehow doing all dungeons at a high level, good luck pugging all those unless you enjoy spending hours waiting to form a group only to disband halfway into the dungeon.
Of course that also works for blizzard because the token price has remained low since the launch of the Xpac meaning there's a huge supply of tokens from people buying them, and I am guessing all that irl money bought gold goes directly to the hundreds of server and off server boosters that fill trade these days.


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