I just returned to FFXIV since I really love the FF world here. I still love shadowlands though. Both game have pros and cons

For me the biggest cons of FFXIV is its website, forums and account management service UI. It is so archaic that it can turn new players off by being frustrated in navigating it just to create an account etc. Overall though FFXIV in the game is awesome, except for pvp and again certain UI, it has awesome characters visuals stories and animations.