FFXIV Periodically crashes whole computer

[Loviatar]

I9-10850K @4.8 max boost
3080 evga rtx
16 gb of ram
Windows 10 on 128 gb ssd,
ffxiv on 500 gb m2 ssd.

I have tried uninstalling & reinstalling FFXIV & Nvidia drivers.

I am not using any mods at all.

I have played much more demanding games (Cyberpunk 2077 at ultra) and done stress testing on the gpu, cpu, and psu and never happens.

Only when playing FFXIV. Today it happened while loading into Moogle King fight, solo, by myself.

Here is that sysinfo



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\JTGS Gamer\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 1.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16304.605MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18736.605MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.187GB SYSTEM_FREEDISC_SPACE 49.364GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.066GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.502GB SYSTEM_FREEDISC_SPACE 324.826GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.303 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.303 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND E22 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {52091091-DC70-4EC2-AE08-89CF55543290}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
SYSTEM_SOUND Q3277 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {43FBF23A-679D-45F4-9E44-E4E8A9D115E7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {9A00D07C-2463-484D-B263-A86EA13A5BF9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/21/2020 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {F143D96E-719B-4ABC-8075-419ADAC9471D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/21/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D1B5060-58B9-11EB-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0D1B5060-58B9-11EB-8002444553540000}
SYSTEM_INPUT_NAME PTZ-630
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-8008444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A43BCC0-5998-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-8009444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-800A444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-800B444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-800C444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-800D444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D269B00-58B9-11EB-800E444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Google Chrome
Potato MU* Client - [1. Denver]
#general - Discord
Settings
Settings
Calculator
Calculator
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cyberpunk 2077
Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
Origin
Steam
Tixati
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ENE_MousePad_HAL
Razer Synapse
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29325
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Java Auto Updater
ENE_X-JMI_HAL
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
GOG GALAXY
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Realtek Ethernet Controller Driver
WD_BLACK AN1500
WD_BLACK D50
Adobe Refresh Manager
Adobe Acrobat Reader DC
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29325
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29325
Microsoft Windows Desktop Runtime - 5.0.2 (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Combat Manager
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29325
MSI SDK
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_EHD_M2_HAL
Epic Games Launcher
cFosSpeed 11.07
Combined Community Codec Pack 64bit 2015-10-18
Mozilla Firefox 84.0.2 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
PerformanceTest v10.0
Intel(R) Network Connections 25.4.0.6
WinRAR 6.00 (64-bit)
WD_BLACK AN1500
ENE_DRAM_RGB_AIO
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 271 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29325
ENE_X-JMI_HAL
Microsoft Windows Desktop Runtime - 5.0.2 (x64)
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29325
Microsoft .NET Host FX Resolver - 5.0.2 (x64)
Microsoft .NET Host - 5.0.2 (x64)
Intel(R) Network Connections 25.4.0.6
ENE_MousePad_HAL
Dynamic Application Loader Host Interface Service
Intel(R) Icls
NVIDIA Graphics Driver 461.40
NVIDIA GeForce Experience 3.21.0.36
NVIDIA Optimus Update 38.0.6.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.6.0
NVIDIA FrameView SDK 1.1.4923.29548709
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.21.0.36
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) LMS
Microsoft .NET Runtime - 5.0.2 (x64)
WD_BLACK D50
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Driver
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\MSI\One Dragon Center\True Color\MSI.True Color.exe 00001F0C
C:\Program Files (x86)\MSI\One Dragon Center\VoiceControl\VoiceControlEngine.exe 00002960
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000264C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00003780
C:\Program Files\Google\Chrome\Application\chrome.exe 00003CD4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001E9C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001DE0
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002C2C
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.DragonCenter_2.0.100.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 00001A54
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2012.21.0_x64__8wekyb3d8bbwe\Calculator.exe 000018B4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000B5C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026DC
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 000037D8
C:\Users\JTGS Gamer\AppData\Local\Discord\app-0.0.309\Discord.exe 00003214
C:\Users\JTGS Gamer\Downloads\potato-2.0.0b18-win32-x86_64.exe 00001830
C:\Windows\Explorer.EXE 00001F98
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000384C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c759ff49aef8a7cf\RtkAudUService64.exe 00003134
C:\Windows\System32\RuntimeBroker.exe 00003EFC
C:\Windows\System32\SecurityHealthSystray.exe 000030A0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003E14
C:\Windows\System32\smartscreen.exe 0000316C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000019E0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002304
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000291C
C:\Windows\system32\ApplicationFrameHost.exe 00001D44
C:\Windows\system32\DllHost.exe 00001408
C:\Windows\system32\SettingSyncHost.exe 0000247C
C:\Windows\system32\conhost.exe 00001A3C
C:\Windows\system32\ctfmon.exe 000027E4
C:\Windows\system32\sihost.exe 00001DD0
C:\Windows\system32\svchost.exe 00001E24
C:\Windows\system32\taskhostw.exe 00001EB0
E:\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00003EF0
E:\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003480
E:\GOG\GOG Galaxy Notifications Renderer.exe 00003B20
E:\GOG\GalaxyClient Helper.exe 00003A6C
E:\GOG\GalaxyClient.exe 000031CC
E:\GOG\python\python.exe 0000312C
E:\Origin\OriginThinSetupInternal.exe 000004CC
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000C24
E:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003E6C
E:\Steam\steam.exe 00003768

[Loviatar]

Oh, also running in windows 7 compatibility mode, and not compatibility mode.

Already set everything to run as administrator

Already set everything to disable full screen optimized.

It does this in full screen, windowed mode, and borderless windowed mode.

I have been watching my temperatures. GPU never hits above 65 degrees.

None of my cpu cores hit above 50 degrees while playing (Water cooled).

I have an 850 watt gold rated psu that can handle sudden spikes of full 100% load on all cores during testing and sudden gpu spikes as well.

This is not a pure hardware issue.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
2) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
3) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
4) Install Windows and FINAL FANTASY XIV to the same drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.