Cannot log in with certain characters

[AriettaRayne]

Over the last couple of days I've had issues with the game crashing. Everything is up to date, I've reinstalled the game which helped for less than 24 hours and then went back to crashing. I just figured out that I can log in with some characters but not others. It's not consistent on which data centers or anything, just random ones will log in and others will be permanently stuck on the "now loading" screen after waiting in the player que to log in. I see that this is a pretty common issue but there doesn't seem to be any concrete answer on how to fix this other than "I waited and then it worked".

[LogicMouse]

going on 3 weeks with this same issue along with many others. No fix as of right now

[AriettaRayne]

I was just looking through other posts as I waited for a reply and noticed that. Seems like a lot are unsubbing because of this and I'm close to doing it myself. You'd think a company would act on this quicker when people are leaving the game because of it.

[LogicMouse]

I unsubbed today as there is no reason to wait on a fix. I subbed and got a few hours of play time in before it crashes. i spent days trying to fix this and nothing worked. We have yet to get a response that SE is even working to resolve this issue. It clear to me that this is not a issue on our side. If you've seem my post you will see I've literally done everything you can think of. Back to SWTOR for me

[AriettaRayne]

Still unable to log in with just this one char. As I just bought a 70 skip for one of the classes on this character to be able to raid with some friends this is extremely annoying.

[AriettaRayne]

Still unable to log in, have contacted SE support on the phone and chat and both gave me the same cookie cutter response of "Just wait and you can log in eventually" this is extremely poor customer support for a gave that requires you to pay to play it.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

If you have not done so already, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue. Additionally, could you try doing a clean boot? Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[AriettaRayne]

I have tried both of these options already.

[Dynratygus]

Good afternoon and thank you for the reply.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[AriettaRayne]

As an update I am now back to crashing when I try to log in. It will go through the player queue, sit at the now loading screen for a few seconds, and then the game crashes.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jenn\Documents
FINAL FANTASY XIV ONLINE D:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 251.0.0.0.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16280.492MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19224.492MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 44.829GB SYSTEM_FREEDISC_SPACE 10.243GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 372.589GB SYSTEM_FREEDISC_SPACE 306.824GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon Pro 450
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD FirePro (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1992.684 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8140.246 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2880 x 1800 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0359116.inf_amd64_2e71c41074694bbf\B358838\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.11036.1002
SYSTEM_GRAPHICS_DRIVER_DATE 9/9/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Cirrus Logic CS8409 (AB 57))
SYSTEM_SOUND_DEVICE_ID {E3C198B7-890A-481E-871F-B0B2380D982E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/22/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9752E6B0-3FF9-11E9-8001444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9752E6B0-3FF9-11E9-8002444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {632B0C00-5051-11EA-8001444553540000}
SYSTEM_INPUT_NAME Logitech USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 34 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9752E6B0-3FF9-11E9-8003444553540000}
SYSTEM_INPUT_NAME iBridge
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {632B0C00-5051-11EA-8002444553540000}
SYSTEM_INPUT_NAME Logitech USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A87DBA0-6030-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A8850D0-6030-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {975557B0-3FF9-11E9-8004444553540000}
SYSTEM_INPUT_NAME Apple Touch Bar
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {975557B0-3FF9-11E9-8005444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9757A1A0-3FF9-11E9-8006444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9757A1A0-3FF9-11E9-8007444553540000}
SYSTEM_INPUT_NAME Apple SPI Trackpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Cannot log in with certain characters - Google Chrome
@Papercuts - Discord
Settings
Settings
FF Logs Uploader v5.0.8
Advanced Combat Tracker - Log Idle - Limsa Lominsa Lower Decks - Log Time: 10:49:02 PM (Est. 10:50:44 PM)
Microsoft Edge
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Boot Camp Services
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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