game data recovery ticket worst customer service in the world

[Avatre]

...that sounds a lot like you've fallen for one of those scams that have been going on for a while now (and have gotten so bad that they posted an official warning on the Lodestone). For those scams, they'll get you to put in your one-time-password aswell as your normal one, so they can log in to your account. If this is indeed what happend, its still on you - not SEs fault that you rendered your secury token useless by giving away the information.

99.9999999999999999999999% chance(screw it, it's 100% chance) that this is what happened.

No official website for FF will EVER have anything between the .com and / It will ALWAYS be something like the two below.

Official Lodestone(the na at the start could be eu, or whatever regional abbreviation is used for your region):

https://na.finalfantasyxiv.com/lodestone

Official forums:

https://forum.square-enix.com/ffxiv


Note how there is nothing between the .com and /

Memorise that there is nothing between them...and if you see something with something in there...DO NOT CLICK! The person who sends you those tells is also a victim, who the culprit is hijacking their account to spread it while they steal the gil.


Edit: Also, for anyone not aware, if you hover your mouse over a link in an email, or on a webpage, it shows the web address in the bottom left of the screen. Make sure it actually goes to where it says it goes, otherwise...don't click it(you can test it with the two I put in this post if you want)

[MilkieTea]

this is still not fixed even the supervisor on the call says they cant do anything and ill continue to lose weeks and weeks of paid subscription while they take months to investigate even the cia / fbi files take shorter

Isn't making a post for the sole reason to bump a thread against forum ToS?

Regardless, it seems like it was your fault this happened, and the more you pester and annoy them the more you're probably going to get pushed back. IDK about how SE's customer service tickets work but when I worked in customer service every time a customer would update or file a new ticket it would just auto-push them to the back of the line as it registered their ticket as a "new" complaint - any updates to the ticket were supposed to be made AFTER it had been received by a representative and able to be confirmed received.

[SavishSalacious]

The fact that you triple posted, means this is a troll post.

[gilmorej]

... ive dealt with i would say 39 different gaming platforms customer support over the span of 13 years and have never ever experienced such a bad customer service ...

How is a person so needy? I could count how many times I've had to contact customer support for all games I've ever played on one hand in 30 years of gaming...

I have never had to talk to customer support for a singleplayer "major AAA big title game" , and out of all the MMO's I've played, I had to contact support one time in EverQuest in seven years of playing, once in WoW in 15 years of playing, and so far from two years in FF14 not at all...

[Takamorisan]

Oh yeah received one of those scam messages.
They basically send you to a mirror of the forums pretty well done btw, with fake GMs saying hey I want to participate in this raffle!
My luck I was logged on the forums already, so I was able to avoid this.

So moral of the story if some random dude invite you to some lottery stuff or whatever that requires you to log in at something. Avoid it at all costs.

[Avatre]

Oh yeah received one of those scam messages.
They basically send you to a mirror of the forums pretty well done btw, with fake GMs saying hey I want to participate in this raffle!
My luck I was logged on the forums already, so I was able to avoid this.

So moral of the story if some random dude invite you to some lottery stuff or whatever that requires you to log in at something. Avoid it at all costs.

It's not convincing enough if you've had to enter the OTP on the official pages. They aren't even on the same page as the username and password after all.

[Takamorisan]

It's not convincing enough if you've had to enter the OTP on the official pages. They aren't even on the same page as the username and password after all.

Like the mirror is the same as the forum UI, it show as you didn't log in yet to the forums and had that upper button in the top right telling you to log in, I didn't click it because I just had logged in the official forums, then I paid attention to the URL and I was like oh a f* scammer. I was really distracted, could had prevented by just not entering the link at all at least wasnt scammed, but still had to run Anti Virus, Spybot check registry alterations and so on. Changed my password and setup my one pass app finally...

[Packetdancer]

Like the mirror is the same as the forum UI, it show as you didn't log in yet to the forums and had that upper button in the top right telling you to log in, I didn't click it because I just had logged in the official forums, then I paid attention to the URL and I was like oh a f* scammer. I was really distracted, could had prevented by just not entering the link at all at least wasnt scammed, but still had to run Anti Virus, Spybot check registry alterations and so on. Changed my password and setup my one pass app finally...

What Avatre means is that the scam pages put the login/password and OTP fields on the same page; the web real login flow has the login/password (which is validated) and then put the OTP entry on a second page after that login, and only do so if you have a security token registered to the account.

Since the scam pages can't do that first part of the login and present the OTP conditionally, they do it all on one page; when the user/password/OTP is entered, they can automatically log you in on game (thus booting you as a 'dead connection', like when you get disconnected and try to immediately reconnect) via what's basically a highway robbery bot. Since you can log back in quickly (and the OTP will expire so they can't get back into your account a second time without phishing the OTP from you again) they have to work very quickly to strip you of what resources they can in a seemingly wholly-automated manner. (As in, your gil can potentially be gone in under 20 seconds, sometimes even less.)

As a side note, this is an excellent reason to use password managers. Yes, you probably know your FFXIV login/password by heart from entering it in the launcher, but if you hit 'fill from password manager' when you go to the forum login page... on the real site, it'll fill the username/password. On a phishing site... well, the password manager just sees that it's a domain you don't have a password saved for, and will go "Nope, don't have a password for here." Which can be enough to make you look at the address bar more closely and see that oh, you aren't on the real site.

[VelKallor]

I asked a GM if they could restore a deleted character ( yes yes I know I was a doofus and should have just left it there ), amazingly they did it.

Ive had a few tickets and have been delighted with their responses and help.

Cant be happier TBH.

[Kes13a]

considering how many people fall to the scammers, even though SE has posted NOT to...

this is not a data issue, this is you voluntarily making a mistake. yeah, I imagine they have to investigate it fully. I am sure they are also making sure your account wasnt used for anything illegal since someone else now has all your information.

sorry you arent getting satisfaction, here or by CS, but really, who in their right mind clicks on or goes to a link from a rando player and enters information? was it the need to go for the millions of gil? as we all hear, if something seems to good to be true.. it often is. next I am sure we'll hear your bank account is empty because you were trying to help some african prince/diplomat/business person get their millions out of the country....