game data recovery ticket worst customer service in the world

[Avatre]

...that sounds a lot like you've fallen for one of those scams that have been going on for a while now (and have gotten so bad that they posted an official warning on the Lodestone). For those scams, they'll get you to put in your one-time-password aswell as your normal one, so they can log in to your account. If this is indeed what happend, its still on you - not SEs fault that you rendered your secury token useless by giving away the information.

99.9999999999999999999999% chance(screw it, it's 100% chance) that this is what happened.

No official website for FF will EVER have anything between the .com and / It will ALWAYS be something like the two below.

Official Lodestone(the na at the start could be eu, or whatever regional abbreviation is used for your region):

https://na.finalfantasyxiv.com/lodestone

Official forums:

https://forum.square-enix.com/ffxiv


Note how there is nothing between the .com and /

Memorise that there is nothing between them...and if you see something with something in there...DO NOT CLICK! The person who sends you those tells is also a victim, who the culprit is hijacking their account to spread it while they steal the gil.


Edit: Also, for anyone not aware, if you hover your mouse over a link in an email, or on a webpage, it shows the web address in the bottom left of the screen. Make sure it actually goes to where it says it goes, otherwise...don't click it(you can test it with the two I put in this post if you want)