game data recovery ticket worst customer service in the world

[Vidu]

this is still not fixed even the supervisor on the call says they cant do anything and ill continue to lose weeks and weeks of paid subscription while they take months to investigate even the cia / fbi files take shorter

Posting in the official forum wont do anything to get it fixed - I'm not quite sure why you expect this to help? No one here can wave a magic wand and make the people who are working on this kind of issue work faster.

i didnt spend it on anything my account was compromised and yes my account always had a security token it was a data breach when i logged in i was in a different world with no gil left in my account they found out my account was compromised it was confirmed second ticket was to do game data recovery to get gil back because they have no other way of recovering 20 million

...that sounds a lot like you've fallen for one of those scams that have been going on for a while now (and have gotten so bad that they posted an official warning on the Lodestone). For those scams, they'll get you to put in your one-time-password aswell as your normal one, so they can log in to your account. If this is indeed what happend, its still on you - not SEs fault that you rendered your secury token useless by giving away the information.