Constant dx11 error crashes

[lezard21]

Hello, I've been playing the game for 8 months now. Last week I got a new computer and I've been getting a varied assortment of dx11 errors nonstop. Sometimes it happens within the hours, some other times it happens after a couple hours. I've tried every possible solution I could find online, from reinstalling the game, updating my drivers, updating my system, disabling sound enhancements, disabling discord/steam overlays and the problem persists.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, compilación 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P3.70
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 16315.637MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18747.637MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.891GB SYSTEM_FREEDISC_SPACE 811.377GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.836 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.818 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0363700.inf_amd64_8ddad2898682b145\B363555\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0363700.inf_amd64_8ddad2898682b145\B363555\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0363700.inf_amd64_8ddad2898682b145\B363555\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0363700.inf_amd64_8ddad2898682b145\B363555\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.14533.1000
SYSTEM_GRAPHICS_DRIVER_DATE 1/26/2021 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - LG HD (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {51FFAE9B-82CF-4270-A585-DEC5D24AF639}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.16
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 3/31/2020 21:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9C3A0BA3-E70F-46F0-901B-A48E8ED10DC8}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 21:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B26480-6565-11EB-8004444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B104F0-6565-11EB-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B26480-6565-11EB-8002444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B2D9B0-6565-11EB-8005444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B26480-6565-11EB-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B2D9B0-6565-11EB-8006444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B300C0-6565-11EB-8007444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B327D0-6565-11EB-8008444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51B34EE0-6565-11EB-8009444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[lezard21]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi, the computer is brand new since February 1st.
1) I monitor the GPU temperature and when the crash happen it's not overheating. I don't know what overclock is
2) I have disabled steam, amd and discord overlays. I do have a custom graphic profile for playing the game that caps FPS at 90 cause I read that was also a cause of problems, but I can remove that
3) Not using any
4) I tried this and still just got a 11000002, after about 2-3 hours of playtime.
5) Only USB i have plugged in are mouse+keypad and speakers
6) Did this too and still got a crash.

[lezard21]

Tried all the suggestions listed here, still getting errors.

[lezard21]

So after doing the suggested changes the game seems to be crashing even worse now. Before it would crash every 2-3 hours, now it's crashing every hour. I can't do raids or any group content for fear or disconnecting at a bad time. Anyone can give any help?

[Dynratygus]

Good afternoon and thank you for the reply

Could you try using a registry cleaner such as CC cleaner? It would run through the PC and remove files that may have been left behind by installations and other activity on the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[lezard21]

I will try that next.

Some additional info, after reverting the previous suggested changes I was able to play in two sessions of 2-3 hours without any crash, but then when I did 2 runs of Delubrum I got a DX11 error once in both

[lezard21]

Nope, still got a fatal error dx11 crash

[Missus_Nesbitt]

Good morning, i dont actually know how to use the forums, i hope this is the right place. My graphics card used to be able to run FFXIV just fine, but not too long ago the screen has been freezing whenever a lot of activity is happening, such as a raid or in Eulmore. the game itself continues running just fine. I have taken my settings down from high to standard laptop, and the crashing/ freezing has eased some. most recently i was running a Rabanastre raid when random areas of the zone appeared yellow. immediately after the screen froze. I have a Radeon RX 580 series, 16gb RAM, Ryzen 9 3900x 12-Core. Oh, i am also unable to run the game with Directx11 without it appearing choppy and laggy.

[lezard21]

Error still happening even after using CCleaner.