Lag connection

[Yukii70]

Hello, I seem to be experiencing lag since July 2020. Seemed like after a patch that way, though could be coincidence. Didn't really bother me to much since I was on and off the game. But since its still there I've been trying to fix it. When I'm in character selection I see that my connection is poor but don't know why. When I do a speed test of my internet it says its download:939.5Mbps with upload:33.7Mbps and ping:8ms. Kind of the fastest we can get it at this point. I can upload a video of the lag if needed. Its very random, and its the freeze for 2 sec then everything goes to current type of lag. The game is currently on my D drive and has 476GB of free space to work with. I am also hardwired in with my connection.

Would you have any suggestion or could offer help for this problem? its not game breaking but it can be annoying if going into a savage raid where timing is everything.

Thank you.

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Yukii70]

I have tried all the suggested, but still have the issue. Is there anything else I can try?

[Yukii70]

guess im not getting anymore help... thanks...

[Dynratygus]

Good afternoon and thank you for the reply.

I apologize for the delay in our response to your concern. Is the Final Fantasy XIV game application allowed through the fire wall? Additionally are you connected to the router through an Ethernet cable?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Yuletide]

1. do you use discord?
if yes, disable discord overlay

2. did you download other games or software?
if yes, check if they are using P2P (peer to peer) or seeding other downloads. basically means, after you installed certain types of games, they could be allowing people to download the game from you. its what publishers use to save money on server costs.

just my 2 ideas, goodluck on fixing

[Yukii70]

Yes and im using ethernet cable from router

[GrandeFromage]

Good afternoon and thank you for the reply.

I apologize for the delay in our response to your concern. Is the Final Fantasy XIV game application allowed through the fire wall? Additionally are you connected to the router through an Ethernet cable?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I'm sorry for interjecting. But this isn't a problem on the player's side.

Please look through my other posts and posts that other's have made. It's weeks now.....

This is a persistent problem and it's affecting several players.

I'm going to quote information in which that i have gathered.

The recurring fault is as follows :

ffxiv_dx11.exe+ 13A548D
ffxiv_dx11.exe+ 6213C
ffxiv_dx11.exe+ 607C3
ffxiv_dx11.exe+ 12F2EE0
ffxiv_dx11.exe+ 12F458F
ffxiv_dx11.exe+ 12F7045
ffxiv_dx11.exe+ 46441C
ffxiv_dx11.exe+ 194E82

Another reference to this

https://www.reddit.com/r/ffxiv/comme...ing_like_this/

And another when the fault occurs, this happens. In this particular state you can't interact with anything in the game, Menu items, That isn't as it should be, because the sounds are playing, but everything goes wrong, the cursors when this happens are not visible. The hotbars also aren't displayed correctly when lag spike occur. I don't have any examples of that particular problem. But there is something amiss.

(Notably, usually when the error dialog box is displayed, usually the game will freeze, Other times it will instantly close and crash to desktop with no error displayed, but on this occasion, even though you can't see it. An error box was displayed onscreen. Which points to a glitch of some description. DX9 mode is was also bringing up errors when logging into highly populated areas such as gangos or zoning into limsa lominsa immediately after a teleport). It's not just me either.

https://streamable.com/dnevx4

------

Really sorry to have to attempt to get a response in this way. But it's annoying to have to deal with a problem that is not on our side as players.

I'm using a fresh install of windows 10, overlays of various apps are disabled, Latest graphics drivers are installed (i have tried rolling back to others before the latest game patch, no effect). Alike the player above. I am using an ethernet cable too. Ccleaner has been run......game cache is fine using steam.....i've ran sfc/ scannow and there are no faults in the windows OS. Mobo drivers are the current upto date ones. I've ensured that all devices are secure. such as HDD, GPU and ran diagnostics on my PSU.

So that basically means that the problem is not on the player's side. I don't know what else to really say.

The evidence is pretty much overwhelming, The dev team need to debug it.

This probably is some changes that were made to the core app following 5.45, I would suggest referencing the hex codes. That it appears to be a fault with Direct X appears to suggest that the game is having problems communicating with devices on a host machine.

I'll try and refine that.

I believe this to be connected because in my event viewer, there were multiple errors when running the game. When looking at those in the last week, no error events of this sort have occured, I have also been unsubscribed for a week. So that means it is related.

- Provider

[ Name] Microsoft-Windows-DistributedCOM
[ Guid] {1B562E86-B7AA-4131-BADC-B6F3A001407E}
[ EventSourceName] DCOM

- EventID 10010

[ Qualifiers] 0

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2021-02-24T15:38:44.4386801Z

EventRecordID 9888

- Correlation

[ ActivityID] {bec77c56-9f43-4534-b83e-afb48361f415}

- Execution

[ ProcessID] 1036
[ ThreadID] 4976

Channel System

This is a recurring fault.

I can't be specific about this however and i have no technical prowess to suggest something that may help.

5.41 had no such problems. That's information which might be of use to you're development team. I would suggest copying and pasting this message to them.

(I'm just looking through my event logs and there hasn't been any notable faults from about the 06/03/2021. But that i haven't been playing this game in such a time. that appears to bring up a flag or two. Here's another.

[ Name] Microsoft-Windows-DistributedCOM
[ Guid] {1B562E86-B7AA-4131-BADC-B6F3A001407E}
[ EventSourceName] DCOM

- EventID 10010

[ Qualifiers] 0

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2021-03-06T18:05:06.0231590Z

EventRecordID 11816

- Correlation

[ ActivityID] {1be7ddc6-45ba-4d29-833b-55a6d3c22ea4}

- Execution

[ ProcessID] 844
[ ThreadID] 7080

Channel System

-------

The notable correlation is that the GUID is identical.

I believe that's information that can be made use of for the eggheads.

I'm sorry that i don't know more. And again i am sorry for needing to interject and respond in such a fashion. I'm hedging my bets that you would be informed of a response in general and It may bring something to attention with some helpful information.

It seems that there's something here that can be of use though. Evidentially, this isn't a problem with other games. So it more or less eliminates the possibility of it being hardware related or driver related.

[GrandeFromage]

Trust me on this one, it's not a problem with you're rig or it's set up.

Nah, something got broke in the last patch.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.