nvidia driver crash/dx11 - 3.4 One Life for One World Cutscene

[Maybowl]

The error displayed within the Event Viewer is as follows:
Warning - Event 4101, Display - "Display driver nvlddmkm stopped responding and has successfully recovered."

Previously made thread, closed due to prolonged inactivity:
https://forum.square-enix.com/ffxiv/...light=nvlddmkm
A 35 page long unresolved thread..

Date & Time: 1/28/2021 2:03 AM (GMT +1 Amsterdam, Paris, Brussels-)
Frequency: Same cutscene, different times 3 times already. 2 times before fixing, 1 time after. (it seems to only crash during the cutscene sections, not the fight sections in between.)
World name: Gilgamesh
Character name: Mabel Airashi
Class/Level: BLM 62
Party or solo: Solo
Area and coordinates: One Life for One World, final cutscene + fights

Steps:
1. Cutscenes play, bsod's entire system during random parts of the cutscenes

Fix steps
1. Uninstalled GPU drivers using DDU in safe mode (after getting a failed install on the newest drivers through geforce experience)
2. installed latest GPU drivers without being connected to the internet.
3. Gave CPU more voltage headroom regardless of previous stability. (changed from -0.125V to -0.11875V)


■ PC Specs

-=-=-=-=- Quick Specs -=-=-=-=-

Windows 10 64bit - Latest update as of 1/28/2021 0:34AM GMT +1
2080 Ti Founders Edition ( Stock clocks, 925mV) New driver version 461.40
Ryzen 7 5800x (stock clocks, PBO Disabled, Voltage offset of - 0.125 (now - 0.11875))
G.Skill Trident Z RGB 2x8GB @ 3600mhz on standard D.O.C.P.
Game runs on a 1TB Samsung 860 EVO

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\matth\Documents
FINAL FANTASY XIV ONLINE	E:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 7 5800X 8-Core Processor              (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS	1602
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16297.543MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	18729.543MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.255GB    SYSTEM_FREEDISC_SPACE 77.948GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1863.000GB    SYSTEM_FREEDISC_SPACE 369.591GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.496GB    SYSTEM_FREEDISC_SPACE 563.252GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	11049.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8148.771 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE	1/22/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	11049.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8148.771 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE	1/22/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{A480B74C-A1D8-4D89-9F9B-DCEA90614356}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	2/18/2020 01:00:00
SYSTEM_SOUND	Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{FA65F9BA-7711-49A8-8726-EF9026D85C68}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	2/18/2020 01:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D168D610-B7F5-11E9-800C444553540000}
SYSTEM_INPUT_NAME	Pentablet HID
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 4  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{005CC640-F782-11E9-8001444553540000}
SYSTEM_INPUT_NAME	Razer Mouse Dock
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D1692430-B7F5-11E9-8010444553540000}
SYSTEM_INPUT_NAME	Pentablet HID
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{005D1460-F782-11E9-8002444553540000}
SYSTEM_INPUT_NAME	Razer Mouse Dock
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D1692430-B7F5-11E9-8012444553540000}
SYSTEM_INPUT_NAME	Pentablet HID
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{005D3B70-F782-11E9-8003444553540000}
SYSTEM_INPUT_NAME	Razer Mouse Dock
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3C8DDCD0-F782-11E9-8005444553540000}
SYSTEM_INPUT_NAME	Razer Viper Ultimate
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{F1ACF9B0-B7F0-11E9-8001444553540000}
SYSTEM_INPUT_NAME	USB-HID Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{F1ADE410-B7F0-11E9-8006444553540000}
SYSTEM_INPUT_NAME	CYRM02p0288h00DDr0102
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{005D3B70-F782-11E9-8004444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B83C75D0-F782-11E9-8009444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{F1AE5940-B7F0-11E9-800A444553540000}
SYSTEM_INPUT_NAME	USB-HID Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 18  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3C8E03E0-F782-11E9-8006444553540000}
SYSTEM_INPUT_NAME	Razer Viper Ultimate
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3C8E2AF0-F782-11E9-8007444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{11B8E070-42D8-11EB-8001444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{3C8E2AF0-F782-11E9-8008444553540000}
SYSTEM_INPUT_NAME	Razer Viper Ultimate
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D1694B40-B7F5-11E9-8014444553540000}
SYSTEM_INPUT_NAME	Pentablet HID
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E1A30920-EF4D-11EA-8001444553540000}
SYSTEM_INPUT_NAME	AURA LED Controller
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{DBF47270-C17B-11EA-8001444553540000}
SYSTEM_INPUT_NAME	NZXT USB Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2A303EA0-7F1F-11EA-8002444553540000}
SYSTEM_INPUT_NAME	Razer Mouse Dock
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1C120C40-7F1F-11EA-8001444553540000}
SYSTEM_INPUT_NAME	Razer Viper Ultimate
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Event Viewer
Settings
Movies & TV
Movies & TV
Calculator
Calculator
Microsoft Store
Microsoft Store
Discord
NVIDIA GeForce Overlay
Microsoft Text Input Application
Spotify Premium
OLEChannelWnd
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.2
AIDA64 Extreme v6.32
AMD Chipset Software
Battle.net
Call of Duty Modern Warfare
Dropbox
Google Chrome
LogMeIn Hamachi
Microsoft Edge
Microsoft Edge Update
OBS Studio
OpenAL
Origin
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
RivaTuner Statistics Server 7.2.2
Steam
Heaven Benchmark version 4.0
Uplay
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ASUS Framework Service
DuckyOneSeries Settings software
AURA Service
AURA lighting effect add-on
ASUS AURA Motherboard HAL
ASUS MB Peripheral Products
ASUS AURA Odd Component
FINAL FANTASY XIV ONLINE
ROG Live Service
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
ASUS Mouse HAL
Epic Games Launcher
Java Auto Updater
ASUS AURA VGA Component
Kingston AURA DRAM Component
ASUS Keyboard HAL
ASUS GLCKIO2 Driver
Google Update Helper
Universal Holtek RGB DRAM
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
AMD PCI Driver
AMD_Chipset_Drivers
Patriot Viper M2 SSD RGB
Corsair AURA DRAM Component
ASUS Motherboard
ASUS AURA Display Component
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
AMD Ryzen Balanced Driver
ASUS AURA Extension Card HAL
ASUS Update Helper
AMD SBxxx SMBus Driver Alpha
Adobe Refresh Manager
Adobe Acrobat Reader DC
Battlestate Games Launcher 10.3.0.1162
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
ASUS AURA Headset Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS AIOFan HAL
Launcher Prerequisites (x64)
PHISON HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
ENE IO Driver
ENE RGB HAL
Microsoft XNA Framework Redistributable 4.0 Refresh
AURA DRAM Component
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Patriot Viper DRAM RGB
AMD GPIO2 Driver
osu!
ASUS Framework Service
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
LogMeIn Hamachi
ENE_EHD_M2_HAL
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
RSI Launcher 1.4.6
ShareX
NZXT CAM 4.18.1
AMD Ryzen Master
CPUID CPU-Z 1.89
CPUID HWMonitor 1.43
Genshin Impact
HWiNFO64 Version 6.40
Notepad++ (64-bit x64)
Microsoft 365 Apps for enterprise - en-us
Oculus
Riot Vanguard
Destiny 2
Cyberpunk 2077
Red Dead Redemption 2
SteamVR
The Talos Principle
Metro 2033 Redux
Metro: Last Light Redux
DOOM
Layers of Fear
Borderlands 3
Metro Exodus
Wallpaper Engine
VRChat
Borderlands 2
McOsu
Beat Saber
Stick Fight: The Game
Aim Lab
Muse Dash
KovaaK 2.0: The Meta
Among Us
Unigine Superposition Benchmark 1.1
TeamSpeak 3 Client
WinRAR 5.71 (64-bit)
AMD Ryzen Master
GALAX GAMER RGB
WD_BLACK AN1500
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Patriot Viper DRAM RGB
Java 8 Update 231 (64-bit)
ASUS AURA Extension Card HAL
Asus ProductDaemonSetup
Corsair AURA DRAM Component
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
AMD Product Verification Tool version 1.0.6.0
Asus ApoDispatchConfigurator
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
PHISON HAL
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ASUS AURA Display Component
NVIDIA Graphics Driver 461.40
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29512933
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
AURA lighting effect add-on x64
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
iCloud Outlook
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
ENE RGB HAL
ASUS AIOFan HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00003F34
C:\Program Files (x86)\Dropbox\Client\114.4.426\QtWebEngineProcess.exe	000053F0
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe	00004C78
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00005E2C
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe	00004AC4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	000037DC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe	000011E0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe	000041E8
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe	00000688
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe	00004188
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	0000069C
C:\Program Files (x86)\Steam\steam.exe	00004148
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	00002298
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	00001790
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe	000023B4
C:\Program Files\ShareX\ShareX.exe	0000486C
C:\Program Files\WindowsApps\AppleInc.iCloud_11.6.32.0_x86__nzyj5cx40ttqa\iCloud\APSDaemon.exe	00004684
C:\Program Files\WindowsApps\AppleInc.iCloud_11.6.32.0_x86__nzyj5cx40ttqa\iCloud\ApplePhotoStreams.exe	00004710
C:\Program Files\WindowsApps\AppleInc.iCloud_11.6.32.0_x86__nzyj5cx40ttqa\iCloud\iCloudDrive.exe	00004764
C:\Program Files\WindowsApps\AppleInc.iCloud_11.6.32.0_x86__nzyj5cx40ttqa\iCloud\iCloudPhotos.exe	000015EC
C:\Program Files\WindowsApps\AppleInc.iCloud_11.6.32.0_x86__nzyj5cx40ttqa\iCloud\iCloudServices.exe	0000075C
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2101.15643.0_x64__8wekyb3d8bbwe\Cortana.exe	00004B60
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2012.21.0_x64__8wekyb3d8bbwe\Calculator.exe	00005534
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00005688
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe	00005A9C
C:\Users\matth\AppData\Local\Discord\app-0.0.309\Discord.exe	000048D4
C:\Users\matth\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00002EC4
C:\Users\matth\AppData\Roaming\Spotify\Spotify.exe	00003CC8
C:\WINDOWS\Explorer.EXE	000027DC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00002B94
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	000036D4
C:\WINDOWS\system32\ApplicationFrameHost.exe	00005670
C:\WINDOWS\system32\DllHost.exe	000037E8
C:\WINDOWS\system32\SettingSyncHost.exe	0000328C
C:\WINDOWS\system32\conhost.exe	0000348C
C:\WINDOWS\system32\sihost.exe	00002458
C:\WINDOWS\system32\svchost.exe	00001224
C:\WINDOWS\system32\taskhostw.exe	00002560
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	000035E4
C:\Windows\System32\RtkAudUService64.exe	00003C6C
C:\Windows\System32\RuntimeBroker.exe	00005598
C:\Windows\System32\SecurityHealthSystray.exe	00003FB4
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe	00004C7C
C:\Windows\System32\oobe\UserOOBEBroker.exe	00001960
C:\Windows\System32\smartscreen.exe	00006364
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00002EEC
E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00006444
E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	000066FC

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

------------------------------------------------------
Copy of my reddit thread:
I found a 3 year old post describing the issue I am experiencing from u/frustrated_tech on this subreddit.
https://www.reddit.com/r/ffxiv/comme...ce_355b_patch/

To put it short.
"Display driver nvlddmkm stopped responding and has successfully recovered."

This is the error I am receiving.

It has crashed during 3 seperate occasions during the cutscene, 2 times before fixing and 1 time after.

I have never experienced this issue before, not with FFXIV, not with any other application.

How I have tried to fix the issue:

Change cpu voltage offset from -0.125 to -0.11875 to give it a little more headroom (though that should not have mattered in the first place as its a gpu error, and the system has been stable on this offset for forever, I thought it was worth trying.)

Update GPU drivers ( the driver update failed which lead to my next step)
Fully uninstalling display drivers using DDU in safe mode. After this, without being connected to the internet, installing the latest driver unto my system that I could not download before as the download got an error and failed.

Check for Windows updates (system already up to date)

To Clarify:

Non of my components are overclocked, only undervolted with 100% stable settings, every other setting is stock. My RAM is just running its regular old DOCP profile as well.

2080 Ti Founders Edition ( Stock clocks, 925mV) New driver version 461.40

Ryzen 7 5800x (stock clocks, PBO Disabled, Voltage offset of - 0.125 (now - 0.11875))

G.Skill Trident Z RGB 2x8GB @ 3600mhz on standard D.O.C.P.

My CPU and GPU are on a full custom loop with a 360 and a 240 rad, GPU not exceeding mid 50's and CPU not exceeding mid 70's (yes, idk, AMD gets hot). So overheating is definitely not the issue.

As mentioned before, this is the first time I am ever receiving this error, and I have been able to replicate it during 3 different times of the same cutscene but also after different sections of the fights in between.

The only other error I have received multiple times was simply the game crashing with a DX11 error, which was just fixed by relaunching the game. While annoying, at least I was still able to continue playing, the current issue black screens my system. ongoing dialogue will finish playing, music will be the only thing left after that. After which a restart of my system is required.

Has anybody recently experienced the same issue and knows how to fix it per chance?

------------------------------------------------------

So to recap.
Game ran fine before this cutscene, even the longer ones never had any issues.
Everything is running stock clocks, so OC's are not the issue.
Game is running at locked 165fps, dips under it at some points though cutscenes are fine.
Heat is not the issue as I am running a custom loop.
Is my hardware just too good for the game or something? Feel kind of torn on this issue.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does the game still crash if it is installed on the C drive?

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[Maybowl]

The game crashes on my laptop as well, and I have noticed it also crashing in the last cutscene of 3.55. (The game is installed on my C drive on my laptop so the drive does not make the difference.)

[Maybowl]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does the game still crash if it is installed on the C drive?

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To clarify btw, there is no space left on my main computers C drive to install FFXIV, so this really isn't an option for me.

[Kirika-]

Just a thought....

NVIDIA Optimus Update 38.0.5.0

That shouldn't be on a PC, specifically a computer that doesn't have an Intel based CPU with built in GPU and a discrete nVidia GPU.
That driver should only be on a Intel CPU/GPU laptop, with a built in discrete nVidia GPU.
That is a driver made to switch the display rendering between the Intel GPU and nVidia GPU on the fly.

Is it possible you have your laptop and PC both synced via Windows 10 Sync Settings?
If so, turn that off.... that is bad.

[Maybowl]

Just a thought....

NVIDIA Optimus Update 38.0.5.0

That shouldn't be on a PC, specifically a computer that doesn't have an Intel based CPU with built in GPU and a discrete nVidia GPU.
That driver should only be on a Intel CPU/GPU laptop, with a built in discrete nVidia GPU.
That is a driver made to switch the display rendering between the Intel GPU and nVidia GPU on the fly.

Is it possible you have your laptop and PC both synced via Windows 10 Sync Settings?
If so, turn that off.... that is bad.

I usually take care in turning all of the sync settings off. I will check if anything is still on.

[Maybowl]

Just a thought....

NVIDIA Optimus Update 38.0.5.0

That shouldn't be on a PC, specifically a computer that doesn't have an Intel based CPU with built in GPU and a discrete nVidia GPU.
That driver should only be on a Intel CPU/GPU laptop, with a built in discrete nVidia GPU.
That is a driver made to switch the display rendering between the Intel GPU and nVidia GPU on the fly.

Is it possible you have your laptop and PC both synced via Windows 10 Sync Settings?
If so, turn that off.... that is bad.

So this is kinda funny. There is no trace of optimus anywhere in my files. I've tried looking up file locations and everything online but I can't find anything on my computer. Secondly, there is no other drivers or programs listed in the system specs that sync with my laptop. And lastly, I checked my nvidia control panel and everything is just set to use my 2080Ti as there is no option for an iGPU in the first place. Really weird.

[Maybowl]

I am no longer using shadowplay in hopes it would fix the issue.
The game just crashed with a similar error though it did not crash my entire system. the game referred to it as a fatal DX11 error and event viewer shows the same error as listed in the original post.
what might have lead to my computer not blackscreening however is the fact I only have a single display on, as my second display is a different resolution, it might be the cause for the blackscreens upon crashes.

[Maybowl]

Welp, another update to the thread.
The game has crashed for me on:
Driver Version: 461.40 - Release Date: Tue Jan 26, 2021
Driver Version: 461.09 - Release Date: Thu Jan 07, 2021
Driver Version: 460.89 - Release Date: Tue Dec 15, 2020
Driver Version: 456.71 - Release Date: Wed Oct 07, 2020

Driver 456.71 being a driver which a friend of mine is running who never has any issues with her game crashing at all.

The game crashed today during the first 10 seconds of a cutscene while just having switched back to driver 460.89 (the last driver to not have any crashes on my system as far as I was aware)

After this I went down to 456.71, was able to finish the cutscene, and then a single second into the cutscene of the mission right after, it crashed again.

On top of going through all these driver versions, I have also refrained from launching my game through steam, and disabled shadowplay. I am running the raw mogstation downloaded launcher, no overlays, no applications interacting with the game or anything, and it still crashes.

It is actually becoming so game breaking that the game is unplayable, and every single time I go into a cutscene or load into a new area by whatever means, I'm there anxiously crossing my fingers for my game to just not crash.

During Post ARR content, around the time I updated to driver version 461.09 was when I first started seeing DirectX11 crashes. This was an error that showed "an unexpected error" with a couple of DX11 lines.
This error has only occurred about 2 times in the past couple of days, and instead since late post Heavensward and now throughout Stormblood, any type of cutscene or loading screen has a chance to cause a fatal DX11 error, which for some reason black screens my screens with no way to interact with anything anymore and calls for a restart of my system every single time.

No other game or application on my system suffers from this issue. FFXIV is a first and the only to suffer any kind of consistent DX crashes.

This is a serious issue. I literally just resubbed my account a couple days back and the game is now in a state where I can basically not play it at all.
I have seen several threads on reddit and this forum, as well as some other small places of countless of people experiencing the same issue, and never have I seen a concrete fix for the issue before the threads got closed because inactivity due to the age of the thread.

[Dynratygus]

Good afternoon and thank you for the reply

Could you try using a registry cleaner such as CC cleaner? It would run through the PC and remove files that may have been left behind by installations and other activity on the PC.

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