Receiving DirectX Fatal Error 11000002

[MauveMink]

I'm receiving a fatal DirectX11 message in game. The timing is not consistent and can crash anywhere from 20 minutes to 2 hours. Here's my read-out for the launcher:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Melinda\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/18/15 10:48:41 Ver: 26.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16324.051MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18756.051MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.276GB SYSTEM_FREEDISC_SPACE 16.715GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.453GB
SYSTEM_STORAGE M:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.021GB SYSTEM_FREEDISC_SPACE 461.775GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 6104.254 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.025 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.14501.18003
SYSTEM_GRAPHICS_DRIVER_DATE 11/12/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 6104.254 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.025 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.14501.18003
SYSTEM_GRAPHICS_DRIVER_DATE 11/12/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2AEC97B4-94BE-4045-AD02-332674562A98}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 18:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F89A7506-A3C1-40A7-9261-DAE894DB415F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 18:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {EBB9BEC3-A8BE-4923-B863-F67D71768699}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 18:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {A8E5B8F2-7819-490A-A6D4-2FFEFCCA642F}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 18:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {AE62EDFB-B005-40B9-81D4-3B0B85F1CBE8}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B1FC70-E0CD-11E5-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B1FC70-E0CD-11E5-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B44660-E0CD-11E5-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA4DE1E0-C7AA-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B44660-E0CD-11E5-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B1FC70-E0CD-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EDA34020-4455-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B1FC70-E0CD-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B1FC70-E0CD-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B44660-E0CD-11E5-8008444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DF2AB720-C245-11E7-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#jail - Discord
Technical Support - Post New Thread — Mozilla Firefox
Office
Netflix — Mozilla Firefox
Office
Radeon Software
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avast Free Antivirus
Avast Driver Updater
Google Chrome
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
Overwatch
Overwatch Test
PaintTool SAI Ver.1
Parsec
Razer Chroma SDK Core Components
Razer Synapse
Steam
WebTablet FB Plugin 32 bit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
UE4 Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft XNA Framework Redistributable 3.1
CLIP STUDIO PAINT 1.8.8
Java 8 Update 211
ASUS GPU TweakII
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CLIP STUDIO 1.8.6
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ExpressVPN
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Avast Driver Updater
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
ExpressVPN
Seagate Dashboard
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Hines Signature V6 (x86)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
TP-Link Archer T4E
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
CCleaner
Defraggler
FireAlpaca 2.1.8 (64bit)
Malwarebytes Anti-Exploit version 1.13.1.316
Mozilla Firefox 84.0.2 (x64 en-US)
Mozilla Maintenance Service
Wacom
Microsoft Office Professional Plus 2016 - en-us
Speccy
Super Jigsaw Puzzle: Generations
Bastion
Fall Guys
I Love You, Colonel Sanders! A Finger Lickin’ Good Dating Simulator
Helltaker
Dragon Age: Origins
South Park™: The Stick of Truth™
Half-Life 2
The Stanley Parable
Rayman Legends
Crypt of the NecroDancer
The Binding of Isaac: Rebirth
Rocket League
A Hat in Time
Just Cause 2: Multiplayer Mod
Tabletop Simulator
Hatoful Boyfriend
Dandelion - Wishes brought to you -
Amnesia™: Memories
Fallout 4
Firewatch
ABZÛ
Undertale
Portal
Garry's Mod
Stardew Valley
Danganronpa: Trigger Happy Havoc
Danganronpa 2: Goodbye Despair
Emily is Away
Furi
Golf With Your Friends
Slime Rancher
The Jackbox Party Pack 3
Drawful 2
Deceit
Human: Fall Flat
Night in the Woods
klocki
Celeste
Left 4 Dead 2
Mysterium
Danganronpa V3: Killing Harmony
Golf It!
Carcassonne: The Official Board Game
Portal 2
Doki Doki Literature Club
Half-Life
Sonic Generations
Just Cause 2
Love Letter
Among Us
Later Alligator
VLC media player
WebTablet FB Plugin 64 bit
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Ableton Live 9 Intro
AMD User Experience Program Installer
iTunes
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
Branding64
AMD Settings
XSplit Gamecaster
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Apple Application Support (64-bit)
NVIDIA Install Application
NVIDIA Display MessageBus
AMD WVR64
WIDCOMM Bluetooth Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
UE4 Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508
Apple Mobile Device Support


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ExpressVPN\expressvpnd\expressvpn-browser-helper.exe 000035EC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000029A0
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00000420
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00002E44
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001E94
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00003314
C:\Program Files\Mozilla Firefox\firefox.exe 000013BC
C:\Program Files\Mozilla Firefox\plugin-container.exe 00003990
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 0000202C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20122.119.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002704
C:\Users\Melinda\AppData\Local\Discord\app-0.0.309\Discord.exe 000024AC
C:\WINDOWS\Explorer.EXE 00001828
C:\WINDOWS\System32\rundll32.exe 00000F7C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020E0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002C80
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001290
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000105C
C:\WINDOWS\system32\DllHost.exe 000023C8
C:\WINDOWS\system32\SettingSyncHost.exe 00002794
C:\WINDOWS\system32\conhost.exe 0000340C
C:\WINDOWS\system32\sihost.exe 00000CE8
C:\WINDOWS\system32\svchost.exe 00000F08
C:\WINDOWS\system32\taskhostw.exe 00000EEC
C:\WINDOWS\system32\wwahost.exe 00002F8C
C:\Windows\System32\CompPkgSrv.exe 00003578
C:\Windows\System32\RuntimeBroker.exe 00002D84
C:\Windows\System32\SecurityHealthSystray.exe 00002BA4
C:\Windows\System32\smartscreen.exe 00002BAC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000231C
M:\SteamLibrary\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002DCC
M:\SteamLibrary\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000A00

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

What have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[MauveMink]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

What have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I have uninstalled and re-installed the latest AMD drivers, uninstalled and re-installed the FFXIV game, and did a registry cleanup of my game. I have the game set for Standard graphics. I do have my internet browser, as well as Discord, and my VPN. I will try longer sessions without though. Is there anything else I can do?

[Dynratygus]

Good afternoon and thank you for the reply.

Could you try doing a cleanboot? Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[MauveMink]

With the CleanBoot, am I wanting to boot the game up in that state? Or re-install the game while it's in cleanboot mode?

[Dynratygus]

Good afternoon and thank you for the reply

I apologize for the delay in our response to your concern. With the cleanboot, you are just disabling the programs under the 'Start up' Tab and then restarting the PC. No special mode is needed. It is just to ensure the game is running with no other background programs.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.