90002 error

[Hunion]

i keep getting 90006 errors or the game just freezes and everyone stands still then the game registers everything.

i went to support chat and everything they told me to do didn't even fix it.

more information that may be needed

i play on windows 10
it happens literally every time i play
i tried port forwarding
i tried reinstalling
i tried restarting my router

i dont know any other information that may be needed but i was looking around and nothing has been working

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Hunion]

i have tried all that before but i havent been able to fix it i also just did all of that and still nothing the game just stops receiving any connection at all and sometimes i get disconnected or everyone stops for a while than everything registers.

[Dynratygus]

Good afternoon and thank you for the reply.

If you have not done so already, could you try port forwarding? If not, please try the following:

- Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Your ISP can open these ports for you.


Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Hunion]

so i tried that as well and that didnt work...so i had an xfinity enginer come and they replaced our gateway and fixed "connections" and its for now fixed.

note to everyone alot of the time it isnt the game just the ISP

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!