Screen Flickering and Loss of Signal in Client

[yurnchoc]

When playing FFXIV my screen begins to flicker black and then back to the game rapidly until I finally lose a signal similar to this thread. This problem only happens when I am playing FFXIV and even if the game is displayed on my secondary screen, the primary monitor still has the flickering problem happens. The monitor is a 1440p@144hz monitor (and this issue was happening with a different 1440p@144hz monitor I tried to see if it was a monitor isuse and I've attached my config info below. I've triple checked that all my drivers are updated for my graphics card. I've attached a video recording of what the issue looks like in this youtube video as well as opening the OSD to see the settings

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	D:\Documents
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 5 2600X Six-Core Processor            (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS	1.D0
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16334.785MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	31694.785MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.882GB    SYSTEM_FREEDISC_SPACE 736.674GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.387GB    SYSTEM_FREEDISC_SPACE 580.665GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	8171.836 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8167.393 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1200 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.20.14501.18003
SYSTEM_GRAPHICS_DRIVER_DATE	11/12/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	8171.836 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8167.393 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.20.14501.18003
SYSTEM_GRAPHICS_DRIVER_DATE	11/12/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID	{5AA4BF37-DAD6-4B22-B29D-FD7491976040}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.388
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/6/2020 19:00:00
SYSTEM_SOUND	Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{98F8F849-593F-4BE8-890D-EF6CA9F0A8F2}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.8858.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	12/9/2019 19:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{71F3DED0-30AB-11EA-8005444553540000}
SYSTEM_INPUT_NAME	HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{71F676E0-30AB-11EA-8006444553540000}
SYSTEM_INPUT_NAME	HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{71F8E7E0-30AB-11EA-8007444553540000}
SYSTEM_INPUT_NAME	Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{71F95D10-30AB-11EA-8008444553540000}
SYSTEM_INPUT_NAME	Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{82E9CEC0-BEF4-11EA-8001444553540000}
SYSTEM_INPUT_NAME	CY040393014C0300
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{82E9F5D0-BEF4-11EA-8002444553540000}
SYSTEM_INPUT_NAME	MM710 Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{82EA1CE0-BEF4-11EA-8003444553540000}
SYSTEM_INPUT_NAME	MM710 Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 18  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{078B8E00-FDD1-11EA-8001444553540000}
SYSTEM_INPUT_NAME	Samson Q2U Microphone
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Black flashing screen — Mozilla Firefox
CoB 1954 Retail (Vol2 Pt2b) PA to HI.pdf - Adobe Acrobat Reader DC
D:\Documents\School\Yr4\Math2255_ODE\HW1\hw01.tex - TeXstudio
#general - Discord
1954_retail v9.xlsx - Excel
The Fed: Careers — Mozilla Firefox
Zoom Cloud Meetings
Sticky Notes
Sticky Notes
Groove Music
Groove Music
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Sticky Notes


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2
Battle.net
Cisco AnyConnect Secure Mobility Client 
Microsoft Edge
Microsoft Edge Update
OBS Studio
Origin
PyCharm Community Edition 2019.3.1
qBittorrent 4.3.2
RStudio
RivaTuner Statistics Server 7.2.3
Skype version 8.55
Steam
TeXstudio - TeXstudio is a fully featured LaTeX editor.
Uplay
Hyper Scape
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MasterPlus(PER. Only) version 2.0.6
osu!
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Python 3.8.5 Core Interpreter (32-bit)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Launcher Prerequisites (x64)
Python 3.8.5 Standard Library (32-bit)
Google Update Helper
Cisco AnyConnect Start Before Login Module
Python 3.8.5 Tcl/Tk Support (32-bit)
Python 3.8.5 Development Libraries (32-bit)
Gyazo 4.1.2.0
Python 3.8.5 pip Bootstrap (32-bit)
Minecraft Launcher
Futuremark SystemInfo
TechPowerUp GPU-Z
Python 3.8.5 Utility Scripts (32-bit)
Apple Application Support (32-bit)
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Python Launcher
Apex Legends
Python 3.8.5 Test Suite (32-bit)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Cisco AnyConnect Secure Mobility Client
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Python 3.8.5 Executables (32-bit)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Box Tools
Python 3.8.5 Documentation (32-bit)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.23.2
7-Zip 19.00 (x64)
AMD Software
Git version 2.28.0
HWiNFO64 Version 6.34
Logitech Gaming Software 9.00
MiKTeX 2.9
Mozilla Firefox 84.0.2 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
R for Windows 3.6.2
R for Windows 4.0.3
Riot Vanguard
Call of Duty: World at War
Call of Duty: Modern Warfare 2
Age of Empires® III: Complete Collection
Destiny 2
3DMark
Rise of the Tomb Raider
Call of Duty: Modern Warfare 3
Call of Duty: Black Ops
Doki Doki Literature Club
Aim Lab
Counter-Strike: Global Offensive
Call of Duty 4: Modern Warfare
KovaaK 2.0
Among Us
Halo: The Master Chief Collection
Unigine Superposition Benchmark 1.1
VLC media player
WinRAR 5.80 (64-bit)
Microsoft Update Health Tools
NordVPN
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Stata 16
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Google Chrome
Backup and Sync from Google
Logitech G HUB
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AMD User Experience Program Installer
iTunes
Blender
Branding64
AMD Settings
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Revo Uninstaller 2.2.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
paint.net
NordVPN network TUN
AMD WVR64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-bit)
calibre 64bit
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Epic Games Launcher Prerequisites (x64)
Apple Mobile Device Support


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe	0000574C
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe	00002B88
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe	00003FE8
C:\Program Files (x86)\CoolerMaster\PORTAL\cm-blackhawk.exe	00000CC4
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe	0000374C
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe	00003164
C:\Program Files (x86)\Gyazo\GyStation.exe	00001250
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00004504
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	000059E4
C:\Program Files (x86)\Steam\Steam.exe	00001D2C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	00002930
C:\Program Files (x86)\texstudio\texstudio.exe	00002210
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe	00001B08
C:\Program Files\LGHUB\lghub.exe	0000306C
C:\Program Files\LGHUB\lghub_agent.exe	0000335C
C:\Program Files\Logitech Gaming Software\LCore.exe	00002A0C
C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE	00000B44
C:\Program Files\Mozilla Firefox\firefox.exe	000008A4
C:\Program Files\Riot Vanguard\vgtray.exe	00002674
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2009.2711.0_x64__8wekyb3d8bbwe\Cortana.exe	00003E1C
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.7.142.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe	00001F9C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe	00003D10
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12009.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00002F44
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe	00005338
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe	00004AC0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.141.0_x64__8wekyb3d8bbwe\YourPhone.exe	000037C4
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20082.10421.0_x64__8wekyb3d8bbwe\Music.UI.exe	00001BCC
C:\Program Files\iTunes\iTunesHelper.exe	000011A4
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C:\Users\brand\AppData\Roaming\Zoom\bin\Zoom.exe	000039AC
C:\WINDOWS\Explorer.EXE	00001ADC
C:\WINDOWS\System32\svchost.exe	00002AB4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00002040
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C:\WINDOWS\system32\ApplicationFrameHost.exe	00001F80
C:\WINDOWS\system32\DllHost.exe	0000079C
C:\WINDOWS\system32\SearchProtocolHost.exe	0000383C
C:\WINDOWS\system32\SettingSyncHost.exe	000024F0
C:\WINDOWS\system32\conhost.exe	00000D04
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C:\WINDOWS\system32\sihost.exe	00001164
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[Casti_EL]

Could be the refresh rate causing issues (144Hz) if you haven't already tried limiting it - I had issues with a Radeon card/ freesync monitor doing similar things in the game (and a couple of other older ones) - blacking out, flickering. Got advice to force it to 60Hz and had no further issues until the card itself blew.

[ckq53]

Try turning G-sync or free sync off. I had an NVIDIA 1660Ti card a while ago (upgraded since) and G-Sync was causing the same issue with Cyperpunk till I turned it off.

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Have you tried updating the graphics drivers? Additionally does the flickering happen if the resolution is lowered?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[yurnchoc]

Hi there, that worked, but is there no way to have it at 144hz then? I just have to play at 60hz?

[Packetdancer]

If it is a FreeSync monitor (or GSync, but you have a Radeon in that system information so I'm assuming FreeSync if applicable), the monitor manufacturer may have the FreeSync mode locked to a specific range of refresh frequency, and if that range and what the game outputs and what the monitor will really do don't all match up, you'll have 1-2s blackouts periodically as they fall out of sync. This is considerably more common with FreeSync/Gsync and 1440p144 both enabled.

If that is what's happening, your solutions there are either to disable FreeSync entirely, lock video to a refresh rate in a 'safe' range, or edit your monitor's advertised information such that it will advertise a more appropriate range for FreeSync. (The last one is annoying to do, plus will 100% violate your warranty and also potentially damage your monitor if you overwrite the wrong things. I'd consider it a last resort.)

Or just lock it at 60hz and live with it, which is probably the easiest fix of all.

Another possible cause of signal drop is a bad monitor cable... or a connection with insufficient throughput. DisplayPort seems to work better for 1440p144, where HDMI 2.0 will generally work, and Dual-link DVI is (unfortunately) hit or miss on some monitors I've encountered; usually that presents as a complete failure to output graphics at all, but I've seen it cause signal drops in a few cases. It's a lot less likely, but at least "buy a DisplayPort cable" is not the most inconvenient possible fix here.

[Dynratygus]

Good afternoon and thank you for the reply

yurnchoc, I apologize for the delay in our response. To run the game at a higher resolution, could you try updating the graphics drivers? Additionally, you may want to try running the game in borderlress fullscreen or windowed mode.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.