Unable to complete version update. [30426][19900][2]

[Luseu]

Hi

I've been having trouble logging in starting today.
Whenever I press "Play", I get the error "Unable to complete version update.
[30426][19900][2]". I can open up the game in DirectX 9, but then I get the message "A version update is required" 1012.

I've tried looking up the issue, and tried everything mentioned in them, from disabling anti-virus & firewall to editing the FFXIV_BOOT.cfg file to even changing settings in Internet Explorer.

I am connected to the internet via. Ethernet cable. If I try to run an updater alone, I get the "Unable to update patch files. [11005]" message, though that could be normal when running it independently from the launcher.

I was last logged in last night, and I don't see any mentions of a new update between then and now.

[Luseu]

I've fixed the issue now. Somehow, the file "ffxiv_dx11.exe" had deleted itself from my game directory. After replacing it, the game started up just fine without issue.

No idea how it deleted itself, considering I hadn't done stuff with those files. An error, perhaps? (I've seen others reporting the same/similar issue recently)

[DaerinGildos]

updater? I have NEVER had to manually update this game before? any steps I may need to try?

[Jinaara]

Can you tell us how you did this? Please, since we are having the very same issue here.

[Becken]

I just had the same thing happen to me and to come to find out my AV move it to the Virus Chest...

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

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