Multiple crashes after log in

[Lennya]

Shortly after logging into Limsa (or sometimes just at the loading screen in general) I will get this error and my game will close

Any tips? Anything a Launcher based Fixing tool could fix?

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Lennya]

It doesn't do it constantly, though when it does it tends to do so often. Only programs I tend to have running are Chrome and Discord and those normally do not pose a problem during normal operation.
Will get a system report as soon as I am able.

[HavocUK]

Last night just as i finished a teleport, my game crashed popping up the same message as Lennya.

Since then i can launch initial screen, then go through the next screen where i enter my user name and password.

The final screen showing the delivery moogle that says now loading gets to the point where i am about to log in and then i get the same message as Lennya

I have since found that one other character on a different world logs in fine but all other characters on any other world produces the same error

I should also mention that although i get the msgbox stating the errors, if i leave the log in process long enough my character logs in but i am in first person view looking downward at the path at the limsa eatherite but cannot move my character

[Ninie88]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hello, I am having the same problem. My husband made changes on my configs following instructions of past similar errors and I was able to play for 2 days without problems, but now the error started again.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ninil\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, Compilação 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1009
SYSTEM_LANGUAGE português (Configuração regional: português)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.970GB SYSTEM_FREEDISC_SPACE 61.322GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.554GB SYSTEM_FREEDISC_SPACE 83.847GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 697.867GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6109
SYSTEM_GRAPHICS_DRIVER_DATE 12/30/2020 21:00:00
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SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
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SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.826 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6109
SYSTEM_GRAPHICS_DRIVER_DATE 12/30/2020 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (Samson Meteor Mic)
SYSTEM_SOUND_DEVICE_ID {4A5A95A5-D4ED-4BEB-A75D-DAD2A243B43B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 10/16/2020 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
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SYSTEM_INPUT {0912CA60-3E34-11EB-8004444553540000}
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SYSTEM_INPUT {0915B090-3E34-11EB-800A444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Multiple crashes after log in - Google Chrome
Microsoft Text Input Application
Configurações
Configurações
Microsoft Store
Microsoft Store
Overwolf Quick Launcher
NVIDIA GeForce Overlay
Spotify Premium
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
Overwolf
Steam
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Overwolf.Setup.VC100CRTx86.Dist
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 4
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
TradeSkillMaster Application version 1.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
RaiderIO 2.0.2
Microsoft 365 - pt-br
Torchlight III
WAKFU
TERA
Portal Knights
FINAL FANTASY XIV Online
Stardew Valley
Dota 2
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Driver de gráficos 461.09
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA Software do sistema PhysX 9.19.0218
Atualizações da NVIDIA 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA Driver de áudio HD 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
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NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
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NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Warcraft Logs Uploader 4.4.7
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Overwolf.Setup.VC100CRTx64.Dist


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Battle.net\Battle.net.exe 0000304C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000022BC
C:\Program Files (x86)\Overwolf\0.162.0.13\OverwolfBrowser.exe 0000340C
C:\Program Files (x86)\Overwolf\Overwolf.exe 00002358
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000DD0
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001080
C:\Program Files (x86)\Steam\steam.exe 00002E78
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003544
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000037D8
C:\Program Files\Google\Chrome\Application\chrome.exe 0000044C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000025B4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000194C
C:\Program Files\RaiderIO\RaiderIO.exe 00002E5C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002944
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe 00000A08
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00004234
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.72.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D94
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.148.625.0_x86__zpdnekdrzrea0\Spotify.exe 00003AD4
C:\ProgramData\Battle.net\Agent\Agent.7269\Agent.exe 00002A08
C:\Users\ninil\AppData\Local\Discord\app-0.0.309\Discord.exe 00003264
C:\Users\ninil\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002810
C:\Users\ninil\AppData\Local\Overwolf\ProcessCache\0.162.0.13\cchhcaiapeikjbdbpfplgmpobbcdkdaphclbmkbj\curseforge.exe 00001B48
C:\Windows\Explorer.EXE 000014D4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000016CC
C:\Windows\System32\RuntimeBroker.exe 00004074
C:\Windows\System32\SecurityHealthSystray.exe 000025EC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003340
C:\Windows\System32\svchost.exe 000036B4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000038AC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000016A4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001830
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A78
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003724
C:\Windows\system32\ApplicationFrameHost.exe 00004174
C:\Windows\system32\SettingSyncHost.exe 00001DF8
C:\Windows\system32\conhost.exe 00002A10
C:\Windows\system32\sihost.exe 0000113C
C:\Windows\system32\svchost.exe 00003860
C:\Windows\system32\taskhostw.exe 000012F0

[Aluette]

I'm having the same issue, but only with one character, which so happens to be my main. It always crashes during the load screen that comes when we try to login, I never get to enter the game. I can play normally with other characters.

[HavocUK]

Yes, its also my main.

I tried a suggestion from a GM which was to go into /documents/my games/ and rename the folder 'FINAL FANTASY XIV - A Realm Reborn' when launching the game it assumes the files have been deleted because you have renamed the folder and it recreates the files.

I am assuming these are local character files but unfortunately it didnt work for me, perhaps this will work for you.

[HavocUK]

after several attempts my main just logged in, seemingly correctly.

I immediately zoned out of limsa but the new zone never appeared, after several minutes i closed the game and reopened, it loaded my character (still in limsa) so i teleported to kugane.

I have lost my gear sets so i re saved them, zoned into Upper La Noscea and starting gathering. on my 2nd node the game crashed...

[HavocUK]

Just been playing with another character on another world for about 20 minutes, zoned into limsa and experienced the same crash....

[Malheiro]

Having the same error, although with different numbers. Happens randomly in loading screens.