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  1. #1
    Player
    Lennya's Avatar
    Join Date
    Oct 2018
    Location
    Limsa Lominsa
    Posts
    21
    Character
    Lenlenni Leni
    World
    Jenova
    Main Class
    White Mage Lv 90

    Multiple crashes after log in

    Shortly after logging into Limsa (or sometimes just at the loading screen in general) I will get this error and my game will close

    Any tips? Anything a Launcher based Fixing tool could fix?
    (1)

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    Lennya's Avatar
    Join Date
    Oct 2018
    Location
    Limsa Lominsa
    Posts
    21
    Character
    Lenlenni Leni
    World
    Jenova
    Main Class
    White Mage Lv 90
    It doesn't do it constantly, though when it does it tends to do so often. Only programs I tend to have running are Chrome and Discord and those normally do not pose a problem during normal operation.
    Will get a system report as soon as I am able.
    (0)

  4. #4
    Player
    HavocUK's Avatar
    Join Date
    Jan 2021
    Posts
    4
    Character
    Havoc Uk
    World
    Twintania
    Main Class
    Botanist Lv 80

    Crash at the end of logging in sequence

    Last night just as i finished a teleport, my game crashed popping up the same message as Lennya.

    Since then i can launch initial screen, then go through the next screen where i enter my user name and password.

    The final screen showing the delivery moogle that says now loading gets to the point where i am about to log in and then i get the same message as Lennya

    I have since found that one other character on a different world logs in fine but all other characters on any other world produces the same error

    I should also mention that although i get the msgbox stating the errors, if i leave the log in process long enough my character logs in but i am in first person view looking downward at the path at the limsa eatherite but cannot move my character
    (0)
    Last edited by HavocUK; 01-16-2021 at 06:56 AM.

  5. #5
    Player
    Aluette's Avatar
    Join Date
    Dec 2020
    Posts
    9
    Character
    Aluette Heart
    World
    Gilgamesh
    Main Class
    Botanist Lv 90
    I'm having the same issue, but only with one character, which so happens to be my main. It always crashes during the load screen that comes when we try to login, I never get to enter the game. I can play normally with other characters.
    (0)

  6. #6
    Player
    HavocUK's Avatar
    Join Date
    Jan 2021
    Posts
    4
    Character
    Havoc Uk
    World
    Twintania
    Main Class
    Botanist Lv 80

    DX11 crash

    Yes, its also my main.

    I tried a suggestion from a GM which was to go into /documents/my games/ and rename the folder 'FINAL FANTASY XIV - A Realm Reborn' when launching the game it assumes the files have been deleted because you have renamed the folder and it recreates the files.

    I am assuming these are local character files but unfortunately it didnt work for me, perhaps this will work for you.
    (0)

  7. #7
    Player
    HavocUK's Avatar
    Join Date
    Jan 2021
    Posts
    4
    Character
    Havoc Uk
    World
    Twintania
    Main Class
    Botanist Lv 80

    DX11 crash

    after several attempts my main just logged in, seemingly correctly.

    I immediately zoned out of limsa but the new zone never appeared, after several minutes i closed the game and reopened, it loaded my character (still in limsa) so i teleported to kugane.

    I have lost my gear sets so i re saved them, zoned into Upper La Noscea and starting gathering. on my 2nd node the game crashed...
    (0)

  8. #8
    Player
    HavocUK's Avatar
    Join Date
    Jan 2021
    Posts
    4
    Character
    Havoc Uk
    World
    Twintania
    Main Class
    Botanist Lv 80
    Just been playing with another character on another world for about 20 minutes, zoned into limsa and experienced the same crash....
    (0)

  9. #9
    Player
    Malheiro's Avatar
    Join Date
    Jan 2021
    Location
    Limsa Lominsa
    Posts
    3
    Character
    Maliro Liro
    World
    Behemoth
    Main Class
    Summoner Lv 90
    Having the same error, although with different numbers. Happens randomly in loading screens.
    (0)

  10. #10
    Player
    Aluette's Avatar
    Join Date
    Dec 2020
    Posts
    9
    Character
    Aluette Heart
    World
    Gilgamesh
    Main Class
    Botanist Lv 90
    Another charater of mine is now crashing after I tried to teleport to Limsa.
    (0)

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