Crash on entering Reisen Temple

[duvel1]

Date & Time: 1/15/21 12am
Frequency: Always
World name: Ultros
Character name: Lauronne Restaux
Retainer name:
NPC name:
Monster name:
Class/Level: Dragoon 80
Party or solo: Solo
In-game time:
Area and coordinates: Reisen Temple
Housing:
Steps:
1. I went to the Ruby Sea to continue the Four Lords quest line, and tried to go to Reisen Temple
2. Upon initiating the transfer to the area, the game crashed.
3. Upon restarting the game and logging on to try again, the game crashed.
4. I was playing in DX9 mode, so I switched to dx11, and it crashed still. I have been playing in DX9 because of new crashes since 5.41.
5. I tried resetting my game settings using the launcher provided option, still crashes.
6. Here is what the crash looks like: https://imgur.com/a/Rkombbs

Connection Specs
- Type of internet connection/provider: cable
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\duvel\Documents
FINAL FANTASY XIV ONLINE G:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Xeon(R) CPU E3-1245 V2 @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/07/14 08:04:07 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8142.906MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16383.258MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.616GB SYSTEM_FREEDISC_SPACE 8.537GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.089GB SYSTEM_FREEDISC_SPACE 43.657GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 139.625GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 882.010GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.453 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6109
SYSTEM_GRAPHICS_DRIVER_DATE 12/30/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.453 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6109
SYSTEM_GRAPHICS_DRIVER_DATE 12/30/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS VH236H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7EE32082-2129-427B-A01B-734BFE372A83}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 18:00:00
SYSTEM_SOUND Speakers (2- USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {AC7B0A58-33E6-49E5-A95A-80CCCF7C0DC4}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.388
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/6/2020 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA847070-55E7-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA847070-55E7-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D603B3F0-CFA1-11E6-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {FA847070-55E7-11E8-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {06E93130-44B3-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA847070-55E7-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AD8EE260-33E2-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D426E8F0-C29B-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 42 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D426E8F0-C29B-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3978B6D0-33E2-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397AB2A0-33E2-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397AD9B0-33E2-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397B00C0-33E2-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BC2B6C80-33E2-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
In-Game Bugs - Post New Thread - Google Chrome
@Badguy - Discord
Games
Spotify Premium
Settings
Settings
Calculator
Calculator
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2019
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Build Tools Language Resources - amd64
Microsoft Windows Performance Toolkit
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Windows SDK .NET Framework Tools (30514)
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.24.28127
Microsoft Help Viewer 1.0


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C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003E48
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000055D4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003090
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000380
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002F38
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003318
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 00002990
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000050F4
C:\Program Files (x86)\Steam\steam.exe 000021E4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00005094
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000505C
C:\Program Files\VirtualMIDISynth\VirtualMIDISynth.exe 0000105C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2011.16.0_x64__8wekyb3d8bbwe\Calculator.exe 00001F48
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.72.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003CC8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002794
C:\Users\duvel\AppData\Local\Discord\app-0.0.309\Discord.exe 00001BA0
C:\Users\duvel\AppData\Local\Dropbox\Update\DropboxUpdate.exe 00002120
C:\Users\duvel\AppData\Roaming\Dropbox\bin\112.4.321\QtWebEngineProcess.exe 00002B64
C:\Users\duvel\AppData\Roaming\Dropbox\bin\Dropbox.exe 000040E0
C:\Users\duvel\AppData\Roaming\Spotify\Spotify.exe 000043BC
C:\WINDOWS\Explorer.EXE 000038F8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000041F8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002228
C:\WINDOWS\system32\ApplicationFrameHost.exe 000007E8
C:\WINDOWS\system32\DllHost.exe 00002058
C:\WINDOWS\system32\MusNotifyIcon.exe 00002BF0
C:\WINDOWS\system32\SettingSyncHost.exe 00001104
C:\WINDOWS\system32\conhost.exe 000032A4
C:\WINDOWS\system32\sihost.exe 00001440
C:\WINDOWS\system32\svchost.exe 00002FB8
C:\WINDOWS\system32\taskhostw.exe 00005A4C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000188
C:\Windows\System32\CompPkgSrv.exe 00003E20
C:\Windows\System32\RuntimeBroker.exe 00002D5C
C:\Windows\System32\SecurityHealthSystray.exe 0000511C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000042AC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000151C
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000AE8
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000D08

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[duvel1]

I managed to solve both this specific crash and all the DX11 crashes I was having by installing the game on a different hard drive and copy-pasting the game files to the new drive I had bought. Specifically this drive was a Samsung Portable SSD T7, while my old one was a hard disk drive that I do not remember much about anymore. I can only assume that there is a problem with the launcher's downloading directly to the drive for some reason.