DX11 Error Message in Japanese

[Epeira]

Recently after updating my graphics card to an Asus GeForce RTX 2060 (I've installed all my drivers), as well as adding an SSD to my computer, every time I try launching FF14 I get an error message in Japanese followed by a bunch of weird error message and the game doesn't launch. However, if I attempt to launch the game immediately afterwards, the game launches with no problems and is quite playable. However, launching the game twice is starting to get kinda annoying, and was wondering if there was any fix, since many fixes online haven't worked.

http://https://imgur.com/q3koLWM

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Epeira]

Sorry for the (very) late response, don't visit the forums very often.
Fixes tried: Uninstalling and Reinstalling the game, uninstalling and reinstalling drivers, checking for corrupted game and computer files.
System Report:

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.12
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16331.223MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18763.223MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.959GB SYSTEM_FREEDISC_SPACE 483.230GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5967.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.611 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6109
SYSTEM_GRAPHICS_DRIVER_DATE 12/30/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Razer Audio Controller - Game)
SYSTEM_SOUND_DEVICE_ID {2244096F-EC61-4871-904C-C7A639087EDE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8009684C-54EE-4BC1-AAC0-EB2BF061342B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7534
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2015 00:00:00
SYSTEM_SOUND Headset Earphone (Razer Audio Controller - Chat)
SYSTEM_SOUND_DEVICE_ID {BAF196D0-855C-4A08-A60E-971DC875F5DD}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {DA3F1DB0-3AA0-4112-8107-B1743967439D}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6710610-371E-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6743A60-371E-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D66F0A40-371E-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6743A60-371E-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6746170-371E-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6746170-371E-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6746170-371E-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6748880-371E-11EB-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6765D40-371E-11EB-8009444553540000}
SYSTEM_INPUT_NAME Razer Audio Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6768450-371E-11EB-800A444553540000}
SYSTEM_INPUT_NAME Razer Audio Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6768450-371E-11EB-800B444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C67D1F0-43C3-11EB-8001444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C689540-43C3-11EB-8002444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C68E360-43C3-11EB-8003444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C693180-43C3-11EB-8004444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DX11 Error Message in Japanese - Opera
#ocean-fishing-help - Discord
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

DeskPins
FFXIV TexTools
ASUS GPU TweakII
Microsoft Edge
Microsoft Edge Update
OBS Studio
Razer Cortex
Razer Synapse
Steam
Ultimaker Cura 4.8.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
osrss
ASUS GPU TweakII
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Launcher Prerequisites (x64)
Intel® Security Assist
TP-LINK Archer T9E Driver
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
MSI Super Charger
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Sound Blaster Cinema 2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Epic Games Launcher
Windows Driver Package - Adafruit Industries LLC (usbser) Ports (02/25/2016 6.2.2600.0)
Windows Driver Package - libusb-win32 (libusb0) libusb-win32 devices (04/21/2015 1.0.0.0)
Vortex
Windows Driver Package - Arduino Srl (www.arduino.org) Arduino USB Driver (03/19/2015 1.1.1.0)
Windows Driver Package - Arduino LLC (www.arduino.cc) Arduino USB Driver (11/24/2015 1.2.3.0)
Windows Driver Package - Linino (usbser) Ports (01/13/2014 1.0.0.0)
Bitdefender Total Security
Bitdefender Agent
Bitdefender VPN
Windows Driver Package - Arduino LLC (www.arduino.cc) Genuino USB Driver (01/07/2016 1.0.3.0)
Meshmixer
Phantasy Star Online 2
Destiny 2
Monster Prom 2: Monster Camp
Warframe
Tabletop Simulator
Sid Meier's Civilization VI
Elite Dangerous
FINAL FANTASY XIV Online
Stardew Valley
Furi
Satisfactory
Monster Hunter: World
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Update Health Tools
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Catalyst Install Manager
Intel(R) Chipset Device Software
Killer Performance Driver Suite UWD
Update for Windows 10 for x64-based Systems (KB4023057)
UpdateAssistant
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 461.09
NVIDIA PhysX System Software 9.19.0218
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Creative\Sound Blaster Cinema 2\Sound Blaster Cinema 2\SBCinema2.exe 000010C0
C:\Program Files (x86)\DeskPins\deskpins.exe 0000237C
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00000564
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000012B4
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 00001F70
C:\Program Files (x86)\Razer\APO0520Drv\Drivers\x64\THXHelper0520.exe 00003D8C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004E04
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000037E8
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003EAC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002E88
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 0000184C
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000029BC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000B90
C:\Program Files (x86)\Steam\steam.exe 00004B28
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000358
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004BA0
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00003520
C:\Program Files\Bitdefender\Bitdefender VPN\bdvpnapp.exe 00003894
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002648
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001A3C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004CA0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe 00001358
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 0000351C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20122.119.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001CBC
C:\Users\Emily\AppData\Local\Discord\app-0.0.309\Discord.exe 0000048C
C:\Users\Emily\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000363C
C:\Users\Emily\AppData\Local\Programs\Opera GX\72.0.3815.473\opera.exe 00004ED8
C:\Users\Emily\AppData\Local\Programs\Opera GX\72.0.3815.473\opera_crashreporter.exe 0000306C
C:\WINDOWS\Explorer.EXE 00004418
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001940
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000A98
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002994
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003214
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000032CC
C:\WINDOWS\system32\ApplicationFrameHost.exe 000046D8
C:\WINDOWS\system32\DllHost.exe 000011C4
C:\WINDOWS\system32\sihost.exe 00003484
C:\WINDOWS\system32\svchost.exe 00002070
C:\WINDOWS\system32\taskhostw.exe 0000130C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000393C
C:\Windows\System32\CompPkgSrv.exe 00000F7C
C:\Windows\System32\GameBarPresenceWriter.exe 00001460
C:\Windows\System32\RuntimeBroker.exe 00003DA0
C:\Windows\System32\SecurityHealthSystray.exe 00000718
C:\Windows\System32\rundll32.exe 00003C90

[Dynratygus]

Good afternoon and thank you for the reply

Does the crash occur if anything is overheating? Do you have a way of monitoring those temperatures? Additionally does the crash occur if the resolution is lowered?

Thank you for posting in the Final Fantasy XIV Technical Support Forums

[Epeira]

The crash is never in game, only when I start it up for the first time. After launching sequentially twice the game plays fine with no in-game crashes. Monitoring the temps shows no overheating, at least as far as my motherboard is concerned.

[Dynratygus]

Good afternoon and thank you for the reply

Could you try the following trouble shooting:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs

2) Remove any mods or injectors from the game or system

3) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.