Xbox Series X|S controller issues on PC (non-Steam)

[Virulence]

This issue does not present when I use my XB1 Controller.

After I paired it with my PC via Bluetooth, and calibrated it in-game, I encountered these issues:

1. L2->R2/R2->L2 Crossbar activation don't work
2. Analog stick (camera) dragging; camera is panning on itself

Those issues don't appear to be present if I use it wired via USB cable connection.

Others encountered similar issues in this reddi post , the poster also provided a short clip similar to what I've encountered.

Since I couldn't find any fix anywhere at the moment, I hope being posted here will escalate the issue.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this issue? Additionally what have you tried to alleviate the issue? Is anything else plugged into the PC when this occurs?

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[Virulence]

Thank you Dynratygus for responding,

The issue is there since the release of the new Xbox Series X|S controller, I preordered it and received it on the release date.

I have updated all the required updates; firmware driver, windows, Xbox Accessories application. The only thing that is plugged in is the usual ones, and I reckon this question is quite rhetoric.

As I have said, the issue does not present with the XB1 controller on Bluetooth. Many others have encountered this exact same issue from the reddit post that I have shared, do refer to that if you need any other infos.

[TheodoreWaffles]

When plugged in via USB my new Xbox Series X|S controller works perfectly. But over bluetooth it will drift like crazy making the game almost unplayable. It doesn't happen with my older xbox controller and my new controller works fine in all other games.

[EarlGreyBeard]

Just wanted to give a + 1 to this. Also experiencing the same issue. I have tested the controller with other games and it works fine.

[Dynratygus]

Good afternoon and thank you for the reply.

If you have not done so already, could you try uninstalling and reinstalling the controller drivers?

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[Skepticus]

I am having a related issue. I have the newest (11/2020) xbox controller connected to my PC. When I plug it in using a USB cable, FFXIV recognizes it as an "Xbox One Controller for Windows" and it works well. If I connect via Bluetooth, FFXIV says it is a "6 axis 16 button controller" and the button mappings are all incorrect and some buttons don't do anything. The controller works with other games (e.g. Divinity 2) in Bluetooth with no problems.

Update 11/24/20: I tried using my older Xbox controller, and it works with Bluetooth with no problems. The older Xbox controller Model Number is 1708. The new Xbox controller that doesn't work Model Number is 1914.

[Virulence]

Good afternoon and thank you for the reply.

If you have not done so already, could you try uninstalling and reinstalling the controller drivers?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I will be upfront right away with this suggestion, that, we have gone past the basic aforementioned fix. We understand that this is a new controller from a new-gen console and there will be compatibility hiccups. Since there is no player so far with no issue, we believe the issue will be in the game's side. It could be on our driver's side, but it works with other games just fine.

[Packetdancer]

Update 11/24/20: I tried using my older Xbox controller, and it works with Bluetooth with no problems. The older Xbox controller Model Number is 1708. The new Xbox controller that doesn't work Model Number is 1914.

It's worth noting that 1708 uses HIDP over Bluetooth BD/EDR (a.k.a. "Bluetooth Classic") while 1914 uses HOGP over Bluetooth LE (a.k.a. "Bluetooth Smart"). Other than sharing a standards organization, branding, and the frequency range in which they operate, the two Bluetooths (Blueteeth?) are entirely separate technologies. The upshot of which is that 1708 working doesn't have much relevance to 1914 not working, unfortunately.

(Sorry, I've been buried in getting the Series X controller working on a Linux-powered device, so I'm deep in this thing's guts right now.)

Anyway, it's worth noting that the Series X controller does not have the same button mappings at a HID report level. If a game is using XInput (i.e., Divinity 2), then the Series X controller should show up fine because Microsoft does provide an XInput driver for it. If a game is trying to access gamepads directly as HID devices in order to use extended features, then they'll need to add custom mappings for the Series X controller for it to work correctly.

My gut feeling here, not having dissected FFXIV's input functionality, is that for USB gamepads it just uses it as an XInput device, thus letting Windows map the HID reports to sane, recognizable XInput values. However, I'm guessing that with wireless controllers it iterates through them to try to recognize them individually, so that it can spot a PS4 DualSense controller (which doesn't function wired on Windows, so will only ever be wireless) and use their own custom code. But as the Series X controller has a whole new product identifier, FFXIV probably has no idea what to do with it, so doesn't use it with XInput and instead reports it—admittedly accurately—as an unknown controller with 6 axes and 16 buttons.

So, unfortunately, likely the best approach here is either "wait until SquareEnix makes FFXIV recognize the new device, and either has mappings for it or handles it as an XINput device" or else "use a program that lets you remap buttons such that you can make the buttons be what FFXIV expects from a generic gamepad in the meantime."

Or get the XBox Wireless Adapter for Windows, because the Series X does still support the proprietary XBox Wireless protocol, and connecting the Series X that way makes it show up as though it were connected via USB.

[Dynratygus]

Good afternoon and thank you for the reply.

Virulence, I am able to provide basic trouble shooting such as reinstalling the drivers, updating windows and making sure it is calibrated properly. You could try disabling any other devices that are plugged into the PC except for the controller to see if that helps. However, ifthe issue is not present when the controller is plugged into the PC through a USB cable, you may want to use that as a temporary solution for now.

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