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  1. #1
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  2. #2
    Player
    moriii's Avatar
    Join Date
    Jan 2021
    Posts
    6
    Character
    Amber Rhuwa
    World
    Balmung
    Main Class
    White Mage Lv 80
    Thanks for the reply. Outside of ruling out the usual suspects, I felt like I've done the most I can. I will try repeating this issue with virtually nothing else open but the game itself and see if I can replicate it. I normally only have Google Chrome open and Discord when playing, but I don't see how that could affect my in-game FPS as neither uses GPU or CPU (and if I close them, my FPS will remain the same until I restart).

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Administrator\Documents
    FINAL FANTASY XIV ONLINE G:\Games\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS BIOS Date: 12/04/20 03:02:03 Ver: 05.00011
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32680.066MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 34728.066MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 455.880GB SYSTEM_FREEDISC_SPACE 385.601GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9.343GB SYSTEM_FREEDISC_SPACE 5.235GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 753.780GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 3080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 10077.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16340.033 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6089
    SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2020 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce RTX 3080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 10077.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16340.033 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (240Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6089
    SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2020 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {4881B3F1-B05F-402C-953B-7055225457FC}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 18:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9C7CC0-3443-11EB-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0E58BCB0-34BA-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0E58BCB0-34BA-11EB-8002444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9CF1F0-3443-11EB-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9CA3D0-3443-11EB-8002444553540000}
    SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9D1900-3443-11EB-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9D1900-3443-11EB-8006444553540000}
    SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9D1900-3443-11EB-8007444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9D1900-3443-11EB-8008444553540000}
    SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9D4010-3443-11EB-8009444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9D4010-3443-11EB-800A444553540000}
    SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DF9D4010-3443-11EB-800B444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced Combat Tracker (remove only)
    MSI Afterburner 4.6.3 Beta 4
    AIDA64 Extreme v6.32
    AMD Chipset Software
    qBittorrent 4.3.1
    RivaTuner Statistics Server 7.3.0 Beta 9
    Steam
    Sid Meier's Civilization V
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Google Update Helper
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
    AMD PCI Driver
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
    Realtek Ethernet Controller Driver
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523
    AMD Ryzen Balanced Driver
    AMD SBxxx SMBus Driver Alpha
    AMD_Chipset_Drivers
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135
    3DMark
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    AMD GPIO2 Driver
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219.473
    Futuremark SystemInfo
    CapFrameX Capture and Analysis Tool
    CPUID CPU-Z 1.94
    GShade 3.1.2
    HWiNFO64 Version 6.40
    LatencyMon 7.00
    Notepad++ (64-bit x64)
    3DMark
    The Binding of Isaac: Rebirth
    Risk of Rain 2
    Sid Meier's Civilization V
    VLC media player
    WinRAR 6.00 beta 2 (64-bit)
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
    Open-Shell
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219.473
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
    Google Chrome
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.7523
    3DMark
    CapFrameX Capture and Analysis Tool 1.5.7.5
    Microsoft Visual C++ 2005 Redistributable (x64)
    NVIDIA Control Panel 460.89
    NVIDIA Graphics Driver 460.89
    NVIDIA Install Application
    NVIDIA Display MessageBus
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
    MSI Kombustor 4.1.8.0 (64-bit)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files\Intelligent Standby List Cleaner\Intelligent standby list cleaner ISLC.exe 0000140C
    C:\Program Files\Open-Shell\StartMenu.exe 00000EEC
    C:\Windows\Explorer.EXE 00000A50
    C:\Windows\System32\RuntimeBroker.exe 00000DA0
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000D84
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000C3C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001160
    C:\Windows\system32\SearchFilterHost.exe 00001C28
    C:\Windows\system32\sihost.exe 00000BDC
    C:\Windows\system32\taskhostw.exe 000007BC
    G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001F10
    G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000021DC
    (0)