Fatal directx error

[shawn41695]

I know literally nothing about computers so I could really use some help. I play ffxiv on a dell inspiron which has always handled the game decently, my fps is tolerable I've had fatal direct x errors before but it would usually be max once per day. The last few days my game has been crashing with this message every few minutes to the point that the game is unplayable. I tried updating my laptops Radeon graphics driver, turned down all of my settings and switched the game to windowed but nothing has helped. Every time I try to google the problem every solution just confuses me so I was hoping someone would be able to explain a solution to someone who's computer illiterate.

Specs:
Dell Inspiron 17 5000 series
Processor: Intel core TM i7-8550U CPU
Graphics: Radeon TM 530

[MojoBoingo]

Having the same issues on a much beefier computer. Would have the occasional directx error now it's within minutes of entering the game world. Seems like ever since patch 5.4

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support

[shawn41695]

Yeah of course! Here it is



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\shawn\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.3.1
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8089.621MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9369.621MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 103.295GB SYSTEM_FREEDISC_SPACE 5.502GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 801.486GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4044.811 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b4fefe61bd7d6a42\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b4fefe61bd7d6a42\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b4fefe61bd7d6a42\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b4fefe61bd7d6a42\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.8142
SYSTEM_GRAPHICS_DRIVER_DATE 4/10/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) 530
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6900)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8131 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0361901.inf_amd64_e0351ea22e7ad253\B361909\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.14501.28009
SYSTEM_GRAPHICS_DRIVER_DATE 12/3/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {3C97A995-9026-4647-A531-E87508887EAD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8895.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/10/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CEE66C0-1B09-11EB-8001444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CEE66C0-1B09-11EB-8002444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CF0D7C0-1B09-11EB-8003444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CF0D7C0-1B09-11EB-8004444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE917F90-E963-11E7-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CF0D7C0-1B09-11EB-8005444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE921BD0-E963-11E7-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CF0D7C0-1B09-11EB-8006444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE9242E0-E963-11E7-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE92B810-E963-11E7-8009444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE937B60-E963-11E7-800B444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE93C980-E963-11E7-800D444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE9465C0-E963-11E7-8010444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Fatal directx error - Google Chrome
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel(R) HID Event Filter
Adobe Flash Player 32 PPAPI
MSI Afterburner 4.6.2
Battle.net
Google Chrome
Hearthstone
Examplify
League of Legends
Microsoft Edge Update
Norton Security Suite
Overwolf
RivaTuner Statistics Server 7.2.3
Steam
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
OEM Application Profile
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Dell Digital Delivery
OEM Application Profile
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Teams Machine-Wide Installer
Apple Application Support
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
Intel Driver && Support Assistant
Microsoft VC++ redistributables repacked.
Realtek Card Reader
Google Update Helper
QuickTime 7
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
Apple Software Update
Intel® Driver & Support Assistant
Hextech Repair Tool
Dell SupportAssist Remediation
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Examplify
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Qualcomm 11ac Wireless LAN&Bluetooth Installer
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
PX Profile Update
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
CCleaner
CPUID HWMonitor 1.43
Genshin Impact
Microsoft 365 - en-us
Microsoft 365 Apps for enterprise - en-us
Restoro
Blackwake
Dota 2
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Catalyst Control Center Next Localization NO
Microsoft Update Health Tools
Catalyst Control Center Next Localization CS
Dell Power Manager Service
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization TR
Dell SupportAssist Remediation
Catalyst Control Center Next Localization PL
Intel® Optane™ Pinning Explorer Extensions
Maxx Audio Installer (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization KO
Intel(R) Rapid Storage Technology
Catalyst Control Center Next Localization TH
Dell Command | Update for Windows 10
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Goodix Fingerprint Driver
Catalyst Control Center Next Localization ES
Dell SupportAssist
Intel(R) Rapid Storage Technology
Catalyst Control Center Next Localization SV
Intel(R) Serial IO
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
Microsoft VC++ redistributables repacked.
Catalyst Control Center Next Localization HU
Branding64
Intel(R) Management Engine Driver
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
SmartByte Drivers and Services
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization JA
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
AMD Settings
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization DE
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization BR
AMD User Experience Program Installer
Intel(R) Computing Improvement Program
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization EL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001178
C:\Program Files (x86)\Norton Security Suite\Engine\22.20.5.39\coNatHst.exe 000006D0
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002494
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe 00002660
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001454
C:\WINDOWS\Explorer.EXE 00002100
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b4fefe61bd7d6a42\GfxDownloadWrapper.exe 00000CC8
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b4fefe61bd7d6a42\igfxEM.exe 000027C8
C:\WINDOWS\system32\DllHost.exe 000018D8
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 000016C0
C:\WINDOWS\system32\SettingSyncHost.exe 000031D0
C:\WINDOWS\system32\cmd.exe 0000172C
C:\WINDOWS\system32\conhost.exe 00003A90
C:\WINDOWS\system32\sihost.exe 000039C8
C:\WINDOWS\system32\svchost.exe 0000052C
C:\WINDOWS\system32\taskhostw.exe 000021B4
C:\Windows\System32\RuntimeBroker.exe 00002D7C
C:\Windows\System32\smartscreen.exe 00001868
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002CB8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F78
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002DD0
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003A64
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000644

[Dynratygus]

Good afternoon and thank you for the reply

I apologize for the delay in our response to your concern. Does the game crash if it is moved to the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.