Crash Fatal error DirectX

[blomba]

2 potential fixes:
1 either downclock your gpu either through msi afterburner or xi precision etc
2 add the game to steam and play through big screen mode

Also ensure cpu and ram isnt oc



QUOTE=Shihku;5484790]Well well, the problem seems to be back. My laptop freezes and crashed three time today (once yesterday). I tried to adjust the same settings for Intel (maximum performance) but it doesn\\\\'t work.
So the only difference is that there is no more BSOD (except once).
Maybe something has change so I post back the system information from the launcher.

But still, thanks for answers

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocumentD:\Unknown\Documents
FINAL FANTASY XIV - A Realm RebornLanguage 3Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OSWindows 10 Famille 64 bits (6.2, version 9200) (19041.vb_release.191206-1406)
SYSTEM_CPUIntel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUMSYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS1.11.1
SYSTEM_LANGUAGEfrançais (Paramètres régionaux*: français)
SYSTEM_MEMORY8033.324MB
SYSTEM_VIRTUAL_MEMORY134217727.875MB
SYSTEM_PAGE_FILE13921.324MB
SYSTEM_STORAGEC:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 217.452GB SYSTEM_FREEDISC_SPACE 47.107GB
SYSTEM_STORAGED:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 712.974GB
SYSTEM_DIRECTX_VERSIONDirectX 12
SYSTEM_GRAPHICSIntel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIPIntel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKERIntel Corporation
SYSTEM_GRAPHICS_VRAM128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM4016.662 MB
SYSTEM_GRAPHICS_DACInternal
SYSTEM_GRAPHICS_DISPLAY_MODE1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVERC:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION26.20.0100.8141
SYSTEM_GRAPHICS_DRIVER_DATE4/11/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGEAnglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURESYSTEM_SUPPORT
SYSTEM_GRAPHICSNVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICEUnknown
SYSTEM_GRAPHICS_CHIPGeForce GTX 1050
SYSTEM_GRAPHICS_MAKERNVIDIA
SYSTEM_GRAPHICS_VRAM7012 MB
SYSTEM_GRAPHICS_SHARED_VRAMSYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DACIntegrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODEUnknown
SYSTEM_GRAPHICS_DRIVERC:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION27.21.0014.6109
SYSTEM_GRAPHICS_DRIVER_DATE12/31/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGEAnglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUNDSpeakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID{66994353-996E-421A-B551-B04062DE62D0}
SYSTEM_SOUND_DEVICE_NAMERTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION6.0.8923.1
SYSTEM_SOUND_DRIVER_LANGUAGEAnglais
SYSTEM_SOUND_DRIVER_DATE3/24/2020 01:00:00
SYSTEM_INPUT{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAMESouris
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAMEClavier
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18043E00-2598-11EB-8005444553540000}
SYSTEM_INPUT_NAMEHIDI2C Device
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18046510-2598-11EB-8007444553540000}
SYSTEM_INPUT_NAMEHIDI2C Device
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18048C20-2598-11EB-8009444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18024230-2598-11EB-8003444553540000}
SYSTEM_INPUT_NAMEWacom Tablet
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{1804B330-2598-11EB-800B444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{180612C0-2598-11EB-800D444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18072430-2598-11EB-8010444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18072430-2598-11EB-8011444553540000}
SYSTEM_INPUT_NAMEAppareil Portable Device Control converti
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18074B40-2598-11EB-8013444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18079960-2598-11EB-8015444553540000}
SYSTEM_INPUT_NAMEAppareil Portable Device Control converti
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18079960-2598-11EB-8017444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{1807E780-2598-11EB-801A444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{1807E780-2598-11EB-801C444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{180835A0-2598-11EB-801E444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{1807C070-2598-11EB-8018444553540000}
SYSTEM_INPUT_NAMEUSB Receiver
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{180835A0-2598-11EB-801F444553540000}
SYSTEM_INPUT_NAMEWacom Tablet
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18085CB0-2598-11EB-8020444553540000}
SYSTEM_INPUT_NAMEUSB Receiver
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18085CB0-2598-11EB-8022444553540000}
SYSTEM_INPUT_NAMEUSB Receiver
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{180883C0-2598-11EB-8023444553540000}
SYSTEM_INPUT_NAMEUSB Receiver
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{180883C0-2598-11EB-8024444553540000}
SYSTEM_INPUT_NAMEUSB Receiver
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{1808AAD0-2598-11EB-8025444553540000}
SYSTEM_INPUT_NAMEWacom Tablet
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{1808AAD0-2598-11EB-8026444553540000}
SYSTEM_INPUT_NAMEUSB Receiver
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{18099530-2598-11EB-8028444553540000}
SYSTEM_INPUT_NAMEIntel(R) HID Event Filter
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{1809BC40-2598-11EB-8029444553540000}
SYSTEM_INPUT_NAMEWacom Tablet
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Crash Fatal error DirectX - Google Chrome
Alienware Command Center
Alienware Command Center
Paramètres
Paramètres
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe After Effects 2020
Adobe Media Encoder 2020
Google*Chrome
Adobe InDesign 2021
Adobe Illustrator 2021
Alienware Command Center Suite
Microsoft Edge
Microsoft Edge Update
Adobe Photoshop 2021
Adobe Premiere Pro 2020
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
Alienware OC Controls
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Intel® Software Installer
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Intel® PROSet/Wireless Software
Dell Update
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Dell Update - SupportAssist Update Plugin
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Dell SupportAssist Remediation
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Dell Digital Delivery Services
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Package de pilotes Windows - STMicroelectronics (STTub30) USB (04/03/2017 3.0.6.0)
DAEMON Tools Lite
Maxon Cinema 4D 22
Microsoft 365 - de-de
Microsoft 365 - en-us
Microsoft 365 - fr-fr
Microsoft 365 - it-it
Microsoft 365 - nl-nl
Sublime Text 3
Tablette Wacom
WinRAR 5.71 (64-bit)
Intel(R) Serial IO
Intel(R) Chipset Device Software
Dell Power Manager Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Dell Mobile Connect Drivers
Logiciel de base du périphérique HP Deskjet 3050A J611 series
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Alienware OCControls Service Installer
LibreOffice 6.3.3.2
Dell SupportAssist Remediation
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Intel(R) OEM Extension
Intel(R) Icls
Dell SupportAssist
Dynamic Application Loader Host Interface Service
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Intel(R) Management Engine Components
Intel® Optane™ Pinning Explorer Extensions
Dell Update - SupportAssist Update Plugin
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Intel(R) Management Engine Driver
SmartByte Drivers and Services
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Intel(R) Serial IO
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Intel® PROSet/Wireless WiFi Software
NVIDIA Pilote graphique 442.23
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
Mises à jour NVIDIA 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA Pilote audio HD : 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Alienware Command Center Suite
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) PRO/Wireless Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe0000222C
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe00002F90
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe00002358
C:\Program Files\Dell\DellDataVault\nvapiw.exe00002798
C:\Program Files\Google\Chrome\Application\chrome.exe00003118
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicatorCom.exe00002C4C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe000020F4
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe00001630
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2\AWCC.exe00001218
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe000030D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.72.0_x64__8wekyb3d8bbwe\YourPhone.exe00001F60
C:\WINDOWS\Explorer.EXE00001DEC
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_cb5b3ac4d6a4f65a\igfxEM.exe00001AF0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe00002F50
C:\WINDOWS\system32\ApplicationFrameHost.exe000017B4
C:\WINDOWS\system32\DllHost.exe00001788
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe00001F84
C:\WINDOWS\system32\conhost.exe000022C4
C:\WINDOWS\system32\sihost.exe00001898
C:\WINDOWS\system32\svchost.exe00001A20
C:\WINDOWS\system32\taskhostw.exe00001A6C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe00002FB8
C:\Windows\System32\RtkAudUService64.exe00002CC8
C:\Windows\System32\RuntimeBroker.exe00003074
C:\Windows\System32\SecurityHealthSystray.exe00002C50
C:\Windows\System32\oobe\UserOOBEBroker.exe00000648
C:\Windows\System32\smartscreen.exe00002FDC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe000022CC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe00002318
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe00002B98
C:\Windows\system32\RunDll32.exe00000C24
D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe0000068C
D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe000007C8

[/QUOTE]