Hello,
like many other people i have problems with DirectX crashes. At first it was "simply" an error 11000002. But recently the game shows error 10000000 when I click on Play then sometime show some japanese error text.
The only anwser to my problem from this link (https://support.eu.square-enix.com/f...72882&ret=main) I hadn't try is reinstalling the game. I couldn't find any way of unistalling it, do I have to delete manually the folder FFXIV ?

Thank you


Code:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	D:\Unknown\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Famille 64 bits (6.2, version 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	1.11.1
SYSTEM_LANGUAGE	français (Paramètres régionaux*: français)
SYSTEM_MEMORY	8033.324MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	14177.324MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 217.452GB    SYSTEM_FREEDISC_SPACE 57.148GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.387GB    SYSTEM_FREEDISC_SPACE 713.862GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER	Intel Corporation
SYSTEM_GRAPHICS_VRAM	2996.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	4016.662 MB
SYSTEM_GRAPHICS_DAC	Internal
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.20.0100.8141
SYSTEM_GRAPHICS_DRIVER_DATE	4/11/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Anglais
0.0
SYSTEM_GRAPHICS_PIXEL_SHADER	0.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_NO_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE	Unknown
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	Unknown
SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.4223
SYSTEM_GRAPHICS_DRIVER_DATE	1/31/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER	
SYSTEM_GRAPHICS_VERTEX_TEXTURE	
SYSTEM_SOUND	Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{27A190C1-31A0-4191-AC19-EF3A58A86474}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.8923.1
SYSTEM_SOUND_DRIVER_LANGUAGE	Anglais
SYSTEM_SOUND_DRIVER_DATE	3/24/2020 01:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Souris
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Clavier
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18043E00-2598-11EB-8005444553540000}
SYSTEM_INPUT_NAME	HIDI2C Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18046510-2598-11EB-8007444553540000}
SYSTEM_INPUT_NAME	HIDI2C Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18048C20-2598-11EB-8009444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1804B330-2598-11EB-800B444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 2  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{180612C0-2598-11EB-800D444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18072430-2598-11EB-8010444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18072430-2598-11EB-8011444553540000}
SYSTEM_INPUT_NAME	Appareil Portable Device Control converti
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18074B40-2598-11EB-8013444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18079960-2598-11EB-8015444553540000}
SYSTEM_INPUT_NAME	Appareil Portable Device Control converti
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18079960-2598-11EB-8017444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1807E780-2598-11EB-801A444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1807E780-2598-11EB-801C444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{180835A0-2598-11EB-801E444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1807C070-2598-11EB-8018444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18085CB0-2598-11EB-8020444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18085CB0-2598-11EB-8022444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{180883C0-2598-11EB-8023444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{180883C0-2598-11EB-8024444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1808AAD0-2598-11EB-8026444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{18099530-2598-11EB-8028444553540000}
SYSTEM_INPUT_NAME	Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Forum - Google Chrome
Paramètres
Paramètres
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe After Effects 2020
Adobe Media Encoder 2020
Google*Chrome
Adobe InDesign 2021
Adobe Illustrator 2021
Microsoft Edge
Microsoft Edge Update
Adobe Photoshop 2021
Adobe Premiere Pro 2020
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
Alienware OC Controls
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Intel® Software Installer
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Intel® PROSet/Wireless Software
Dell Update
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Dell Update - SupportAssist Update Plugin
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Dell SupportAssist Remediation
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Dell Digital Delivery Services
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Windows Driver Package - STMicroelectronics (STTub30) USB  (04/03/2017 3.0.6.0)
DAEMON Tools Lite
Maxon Cinema 4D 22
Microsoft 365 - de-de
Microsoft 365 - en-us
Microsoft 365 - fr-fr
Microsoft 365 - it-it
Microsoft 365 - nl-nl
Sublime Text 3
Tablette Wacom
WinRAR 5.71 (64-bit)
Intel(R) Serial IO
Intel(R) Chipset Device Software
Dell Power Manager Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Dell Mobile Connect Drivers
Logiciel de base du périphérique HP Deskjet 3050A J611 series
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Alienware OCControls Service Installer
LibreOffice 6.3.3.2
Dell SupportAssist Remediation
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Intel(R) OEM Extension
Intel(R) Icls
Dell SupportAssist
Dynamic Application Loader Host Interface Service
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Intel(R) Management Engine Components
Intel® Optane™ Pinning Explorer Extensions
Dell Update - SupportAssist Update Plugin
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Intel(R) Management Engine Driver
SmartByte Drivers and Services
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Intel(R) Serial IO
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Intel® PROSet/Wireless WiFi Software
NVIDIA Pilote graphique 442.23
NVIDIA PhysX System Software 9.19.0218
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA Install Application
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) PRO/Wireless Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\DAEMON Tools Lite\DTAgent.exe	00002078
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe	00002A08
C:\Program Files\Google\Chrome\Application\chrome.exe	000007B8
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicatorCom.exe	00002824
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe	0000303C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe	00001C78
C:\WINDOWS\Explorer.EXE	000006B0
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_cb5b3ac4d6a4f65a\igfxEM.exe	000026C8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	00002170
C:\WINDOWS\system32\ApplicationFrameHost.exe	00002F34
C:\WINDOWS\system32\DllHost.exe	00002C68
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe	0000191C
C:\WINDOWS\system32\sihost.exe	00002910
C:\WINDOWS\system32\svchost.exe	000015FC
C:\WINDOWS\system32\taskhostw.exe	00002854
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00001AB8
C:\Windows\System32\RtkAudUService64.exe	00001410
C:\Windows\System32\RuntimeBroker.exe	00000548
C:\Windows\System32\SecurityHealthSystray.exe	00001FE0
C:\Windows\System32\oobe\UserOOBEBroker.exe	00002A8C
C:\Windows\System32\smartscreen.exe	00002A0C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00002BA4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00002014
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00002650
C:\Windows\system32\RunDll32.exe	00001C64
D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	000005E8
D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00003058