Stuck in Crash Loop - dx11.exe fatal error

[CosmicLAER]

Hi Support,

I've seen that there's a good amount of people on PC that have been having the same error, but nothing that's been previously suggested has helped with my issue.

Since the 5.4 Patch (Futures Rewritten) I've been getting unpredictable fatal crashes that vary in frequency, but since the most recent hotfix it's been way more frequent and as of today I'm now stuck in a crashloop where I'm unable to log into my character - as it'll crash whilst almost done loading - and I can't really do anything in-game such as teleporting to another location. I was in the middle of the Lvl40 Ninja Rolequest and had teleported to Camp Bronze Lake, and from then the crash loop began.

Example of crash dialog box;

FINAL FANTASY XIV
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2020-12-14_19:31

ffxiv_dx11.exe+333EB5
ffxiv_dx11.exe+3342FB
ffxiv_dx11.exe+334207
ffxiv_dx11.exe+3892AD
ffxiv_dx11.exe+171EB0
ffxiv_dx11.exe+1707C8
ffxiv_dx11.exe+195092
ffxiv_dx11.exe+13C0069

The string at the end of each line after .exe+ changes with every crash, so it's not really helpful or indicative of what it could really be.


I've tried updating drivers, my PC, seeing if anything was affecting RAM or CPU, closing all other programs whilst booting and loading, playing with all kinds of settings in the main menu and so on without any change.

I don't overclock my PC so this isn't an issue either.

My game is installed on a secondary HDD drive, however this shouldn't be an issue as, again, this only happened after the most recent patch + hotfix. No other programs suffer any problems from being installed onto this second drive.

Since I've read through a good amount of other threads relating to the same issue, it really does seem that this is something to do with the game itself and the recent patch instead of people's individual set ups. However I'm eager to get support to see if this is something I can at least remedy re: the loop as I'm unable to play the game at all. I can deal with infrequent crashes until a further hotfix but being unable to play a game I've sunk a lot of time, effort and money into is really not okay.

Please let me know if there's any other information that needs to be provided for support and I'll provide ASAP.

EDIT: See below - here's a dump of the system information gathered from the Launcher, might be of some help too.

Thanks in advance!


Sys Info;

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\CosmicLAER\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 3 2200G with Radeon Vega Graphics     (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	1.10
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16332.320MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	22220.320MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.285GB    SYSTEM_FREEDISC_SPACE 37.387GB
SYSTEM_STORAGE	Y:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.496GB    SYSTEM_FREEDISC_SPACE 350.077GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8166.160 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5751
SYSTEM_GRAPHICS_DRIVER_DATE	11/22/2020 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8166.160 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5751
SYSTEM_GRAPHICS_DRIVER_DATE	11/22/2020 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE	Unknown
SYSTEM_GRAPHICS_CHIP	Unknown
SYSTEM_GRAPHICS_MAKER	Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM	14218 MB
SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC	Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
SYSTEM_GRAPHICS_DRIVER	c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION	7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE	1/23/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English

SYSTEM_GRAPHICS_PIXEL_SHADER	
SYSTEM_GRAPHICS_VERTEX_TEXTURE	
SYSTEM_SOUND	Headphones (Oculus Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID	{47F15A47-5DFA-4169-90B2-0AE1F36F27D7}
SYSTEM_SOUND_DEVICE_NAME	oculusvad.sys
SYSTEM_SOUND_DRIVER_VERSION	0.12.6.503
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	6/17/2020 00:00:00
SYSTEM_SOUND	Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{B8471E0C-B5F2-4E2E-8D54-41BD887C7E81}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.8765.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/30/2019 00:00:00
SYSTEM_SOUND	Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{45866C2B-63D0-4222-81CA-E0C5DB09406C}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.8765.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/30/2019 00:00:00
SYSTEM_SOUND	Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID	{99A729BA-9B5D-4440-8643-A46855DE82CD}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.388
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/7/2020 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{045688D0-0732-11E9-8002444553540000}
SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{42291940-F37E-11EA-8001444553540000}
SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{42298E70-F37E-11EA-8002444553540000}
SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4229B580-F37E-11EA-8003444553540000}
SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{DF19FE90-0599-11EB-8001444553540000}
SYSTEM_INPUT_NAME	Blue Microphones
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 653  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{DF1A73C0-0599-11EB-8002444553540000}
SYSTEM_INPUT_NAME	Blue Microphones
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{5D4CC6B0-0733-11E9-800A444553540000}
SYSTEM_INPUT_NAME	Corsair composite virtual input device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{0456AFE0-0732-11E9-8003444553540000}
SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{04572510-0732-11E9-8005444553540000}
SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{04577330-0732-11E9-8006444553540000}
SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{422A03A0-F37E-11EA-8004444553540000}
SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1A937FB0-018E-11EB-8006444553540000}
SYSTEM_INPUT_NAME	HUION HID
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1A93CDD0-018E-11EB-8008444553540000}
SYSTEM_INPUT_NAME	HUION HID
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Telegram
#fiffer-fanta-c - Discord
game
xQc cheeto - YouTube - Google Chrome
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Audacity 2.3.1
Dropbox
foobar2000 v1.4.1
Google Chrome
Logitech Camera Settings
Microsoft Edge
Microsoft Edge Update
Xiph.Org Open Codecs 0.85.17777
Origin
PSO2 Tweaker
Razer Synapse
Steam
Unity
Intel(R) Wireless Bluetooth(R)
GameInput Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Citrix Web Helper
CLIP STUDIO MODELER 1.9.1
CLIP STUDIO PAINT 1.8.5
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 201
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Self-service Plug-in
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Citrix Workspace(USB)
The Sims™ 4
CLIP STUDIO 1.9.1
Java Auto Updater
Citrix Screen Casting for Windows
Citrix Workspace(DV)
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Online Plug-in
Citrix Workspace Inside
OBS-VirtualCam version 2.0.2
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
AMD PCI Driver
OEM Application Profile
Microsoft_VC80_CRT_x86
MSI MysticLight
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
CORSAIR iCUE Software
AMD Ryzen Balanced Driver
Citrix Authentication Manager
AMD SBxxx SMBus Driver Alpha
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
AMD_Chipset_Drivers
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Citrix WorkSpace Browser
PDF Settings CS6
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
AMD GPIO2 Driver
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.11.8
Storyboarder 1.9.2
AMD Software
CCleaner
Defraggler
Krita (x64) 4.2.3
Notepad++ (64-bit x64)
Oculus
Intel(R) Network Connections 23.1.100.0
Terraria
Hades
Spore
Spore: Creepy & Cute Parts Pack
Starbound
Spore: Galactic Adventures
SteamVR
Cities: Skylines
100% Orange Juice
Fable Anniversary
Sid Meier's Civilization VI
Devil May Cry® 4 Special Edition
Google Earth VR
Elite Dangerous
FINAL FANTASY X/X-2 HD Remaster
Hollow Knight
FINAL FANTASY XIV Online
VRChat
The Lab
Risk of Rain 2
Yakuza 0
Slay the Spire
Wattam
Muse Dash
Dicey Dungeons
Project Hospital
Among Us
VLC media player
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.61 (64-bit)
ZBrushCoreMini 2020
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Java 8 Update 45 (64-bit)
Malwarebytes version 4.2.3.96
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
4K Capture Utility
Huion Tablet v14.8.153.1344
Affinity Photo
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel® PROSet/Wireless WiFi Software
Paradox Launcher v2
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 457.51
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Blender
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Drawpile 2.1.4
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
Affinity Designer
VEGAS Pro 15.0
MSVCRT Redists
Intel(R) Network Connections 23.1.100.0
Unity Hub 2.3.2


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Huion Tablet\Huion Tablet.exe	000035D4
C:\Huion Tablet\x64\TabletDriverCore.exe	0000332C
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe	0000358C
C:\Program Files (x86)\Dropbox\Client\112.4.321\QtWebEngineProcess.exe	00001060
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe	0000364C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	000017C8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002348
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe	00002954
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe	00003428
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe	00002024
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe	00002944
C:\Program Files (x86)\Steam\Steam.exe	00003C70
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	00004560
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe	000023B8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	000023CC
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe	000020FC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00000A04
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe	00003AF8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe	00002F34
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe	00002B30
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe	00003D94
C:\Users\CosmicLAER\AppData\Local\Discord\app-0.0.309\Discord.exe	000036AC
C:\Users\CosmicLAER\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe	00002DA0
C:\Users\CosmicLAER\AppData\Roaming\Telegram Desktop\Telegram.exe	00003314
C:\WINDOWS\Explorer.EXE	00001AA0
C:\WINDOWS\System32\svchost.exe	00001AA8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000028A4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	00002DB4
C:\WINDOWS\system32\ApplicationFrameHost.exe	000016CC
C:\WINDOWS\system32\DllHost.exe	00003290
C:\WINDOWS\system32\SettingSyncHost.exe	00002C78
C:\WINDOWS\system32\backgroundTaskHost.exe	00000C98
C:\WINDOWS\system32\conhost.exe	00002FE0
C:\WINDOWS\system32\sihost.exe	000019A8
C:\WINDOWS\system32\svchost.exe	0000140C
C:\WINDOWS\system32\taskhostw.exe	00000AE0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00003A18
C:\Windows\SysWOW64\muachost.exe	00003B04
C:\Windows\System32\CompPkgSrv.exe	00001CAC
C:\Windows\System32\RtkAudUService64.exe	000030A8
C:\Windows\System32\RuntimeBroker.exe	00000894
C:\Windows\System32\oobe\UserOOBEBroker.exe	000003F4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00002AA4
Y:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	000000CC
Y:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00002C0C

[Kirika-]

Hum....
Looking over your installed and running programs, I see Citrix Workspace....
See:
https://steamcommunity.com/discussio...0616958439552/
That might be your issue

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Steam, Windows and FINAL FANTASY XIV onto the same drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.