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  1. #1
    Player
    CosmicLAER's Avatar
    Join Date
    Jan 2021
    Location
    Off-world
    Posts
    1
    Character
    Kachina Zehiro
    World
    Lamia
    Main Class
    Monk Lv 80

    Stuck in Crash Loop - dx11.exe fatal error

    Hi Support,

    I've seen that there's a good amount of people on PC that have been having the same error, but nothing that's been previously suggested has helped with my issue.

    Since the 5.4 Patch (Futures Rewritten) I've been getting unpredictable fatal crashes that vary in frequency, but since the most recent hotfix it's been way more frequent and as of today I'm now stuck in a crashloop where I'm unable to log into my character - as it'll crash whilst almost done loading - and I can't really do anything in-game such as teleporting to another location. I was in the middle of the Lvl40 Ninja Rolequest and had teleported to Camp Bronze Lake, and from then the crash loop began.

    Example of crash dialog box;
    Code:
    FINAL FANTASY XIV
    An unexpected error has occurred. Exiting FINAL FANTASY XIV.
    2020-12-14_19:31
    
    ffxiv_dx11.exe+333EB5
    ffxiv_dx11.exe+3342FB
    ffxiv_dx11.exe+334207
    ffxiv_dx11.exe+3892AD
    ffxiv_dx11.exe+171EB0
    ffxiv_dx11.exe+1707C8
    ffxiv_dx11.exe+195092
    ffxiv_dx11.exe+13C0069
    The string at the end of each line after .exe+ changes with every crash, so it's not really helpful or indicative of what it could really be.


    I've tried updating drivers, my PC, seeing if anything was affecting RAM or CPU, closing all other programs whilst booting and loading, playing with all kinds of settings in the main menu and so on without any change.

    I don't overclock my PC so this isn't an issue either.

    My game is installed on a secondary HDD drive, however this shouldn't be an issue as, again, this only happened after the most recent patch + hotfix. No other programs suffer any problems from being installed onto this second drive.

    Since I've read through a good amount of other threads relating to the same issue, it really does seem that this is something to do with the game itself and the recent patch instead of people's individual set ups. However I'm eager to get support to see if this is something I can at least remedy re: the loop as I'm unable to play the game at all. I can deal with infrequent crashes until a further hotfix but being unable to play a game I've sunk a lot of time, effort and money into is really not okay.

    Please let me know if there's any other information that needs to be provided for support and I'll provide ASAP.

    EDIT: See below - here's a dump of the system information gathered from the Launcher, might be of some help too.

    Thanks in advance!


    Sys Info;

    Code:
    
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\CosmicLAER\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU	AMD Ryzen 3 2200G with Radeon Vega Graphics     (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	1.10
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	16332.320MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	22220.320MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.285GB    SYSTEM_FREEDISC_SPACE 37.387GB
    SYSTEM_STORAGE	Y:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.496GB    SYSTEM_FREEDISC_SPACE 350.077GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8166.160 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5751
    SYSTEM_GRAPHICS_DRIVER_DATE	11/22/2020 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8166.160 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5751
    SYSTEM_GRAPHICS_DRIVER_DATE	11/22/2020 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_GRAPHICS	Citrix Indirect Display Adapter
    SYSTEM_GRAPHICS_DEVICE	Unknown
    SYSTEM_GRAPHICS_CHIP	Unknown
    SYSTEM_GRAPHICS_MAKER	Citrix Systems Inc.
    SYSTEM_GRAPHICS_VRAM	14218 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC	Unknown
    SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
    SYSTEM_GRAPHICS_DRIVER	c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
    SYSTEM_GRAPHICS_DRIVER_VERSION	7.21.0000.0183
    SYSTEM_GRAPHICS_DRIVER_DATE	1/23/2019 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    
    SYSTEM_GRAPHICS_PIXEL_SHADER	
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	
    SYSTEM_SOUND	Headphones (Oculus Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID	{47F15A47-5DFA-4169-90B2-0AE1F36F27D7}
    SYSTEM_SOUND_DEVICE_NAME	oculusvad.sys
    SYSTEM_SOUND_DRIVER_VERSION	0.12.6.503
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	6/17/2020 00:00:00
    SYSTEM_SOUND	Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID	{B8471E0C-B5F2-4E2E-8D54-41BD887C7E81}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.0.8765.1
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	7/30/2019 00:00:00
    SYSTEM_SOUND	Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID	{45866C2B-63D0-4222-81CA-E0C5DB09406C}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.0.8765.1
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	7/30/2019 00:00:00
    SYSTEM_SOUND	Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID	{99A729BA-9B5D-4440-8643-A46855DE82CD}
    SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.388
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	7/7/2020 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{045688D0-0732-11E9-8002444553540000}
    SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{42291940-F37E-11EA-8001444553540000}
    SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{42298E70-F37E-11EA-8002444553540000}
    SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{4229B580-F37E-11EA-8003444553540000}
    SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{DF19FE90-0599-11EB-8001444553540000}
    SYSTEM_INPUT_NAME	Blue Microphones
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 653  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{DF1A73C0-0599-11EB-8002444553540000}
    SYSTEM_INPUT_NAME	Blue Microphones
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{5D4CC6B0-0733-11E9-800A444553540000}
    SYSTEM_INPUT_NAME	Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{0456AFE0-0732-11E9-8003444553540000}
    SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{04572510-0732-11E9-8005444553540000}
    SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{04577330-0732-11E9-8006444553540000}
    SYSTEM_INPUT_NAME	CORSAIR K68 RGB Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{422A03A0-F37E-11EA-8004444553540000}
    SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{1A937FB0-018E-11EB-8006444553540000}
    SYSTEM_INPUT_NAME	HUION HID
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{1A93CDD0-018E-11EB-8008444553540000}
    SYSTEM_INPUT_NAME	HUION HID
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    Telegram
    #fiffer-fanta-c - Discord
    game
    xQc cheeto - YouTube - Google Chrome
    Settings
    Settings
    Microsoft Store
    Microsoft Store
    Microsoft Text Input Application
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    AMD Chipset Software
    Audacity 2.3.1
    Dropbox
    foobar2000 v1.4.1
    Google Chrome
    Logitech Camera Settings
    Microsoft Edge
    Microsoft Edge Update
    Xiph.Org Open Codecs 0.85.17777
    Origin
    PSO2 Tweaker
    Razer Synapse
    Steam
    Unity
    Intel(R) Wireless Bluetooth(R)
    GameInput Redistributable
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft_VC90_CRT_x86
    Dropbox Update Helper
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Citrix Web Helper
    CLIP STUDIO MODELER 1.9.1
    CLIP STUDIO PAINT 1.8.5
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 201
    Microsoft XNA Framework Redistributable 4.0
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Self-service Plug-in
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Citrix Workspace(USB)
    The Sims™ 4
    CLIP STUDIO 1.9.1
    Java Auto Updater
    Citrix Screen Casting for Windows
    Citrix Workspace(DV)
    Google Update Helper
    Microsoft Visual C++ 2005 Redistributable
    Adobe Photoshop CS6
    Online Plug-in
    Citrix Workspace Inside
    OBS-VirtualCam version 2.0.2
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
    AMD PCI Driver
    OEM Application Profile
    Microsoft_VC80_CRT_x86
    MSI MysticLight
    AMD PSP Driver
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    CORSAIR iCUE Software
    AMD Ryzen Balanced Driver
    Citrix Authentication Manager
    AMD SBxxx SMBus Driver Alpha
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    AMD_Chipset_Drivers
    Intel® PROSet/Wireless Software
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Citrix WorkSpace Browser
    PDF Settings CS6
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Minecraft Launcher
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    AMD GPIO2 Driver
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Streamlabs OBS 0.11.8
    Storyboarder 1.9.2
    AMD Software
    CCleaner
    Defraggler
    Krita (x64) 4.2.3
    Notepad++ (64-bit x64)
    Oculus
    Intel(R) Network Connections 23.1.100.0
    Terraria
    Hades
    Spore
    Spore: Creepy & Cute Parts Pack
    Starbound
    Spore: Galactic Adventures
    SteamVR
    Cities: Skylines
    100% Orange Juice
    Fable Anniversary
    Sid Meier's Civilization VI
    Devil May Cry® 4 Special Edition
    Google Earth VR
    Elite Dangerous
    FINAL FANTASY X/X-2 HD Remaster
    Hollow Knight
    FINAL FANTASY XIV Online
    VRChat
    The Lab
    Risk of Rain 2
    Yakuza 0
    Slay the Spire
    Wattam
    Muse Dash
    Dicey Dungeons
    Project Hospital
    Among Us
    VLC media player
    Vulkan Run Time Libraries 1.0.65.1
    WinRAR 5.61 (64-bit)
    ZBrushCoreMini 2020
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    Java 8 Update 45 (64-bit)
    Malwarebytes version 4.2.3.96
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) PRO/Wireless Driver
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    4K Capture Utility
    Huion Tablet v14.8.153.1344
    Affinity Photo
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel® PROSet/Wireless WiFi Software
    Paradox Launcher v2
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    NVIDIA Graphics Driver 457.51
    NVIDIA GeForce Experience 3.20.3.63
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.3.63
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Blender
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Drawpile 2.1.4
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
    Affinity Designer
    VEGAS Pro 15.0
    MSVCRT Redists
    Intel(R) Network Connections 23.1.100.0
    Unity Hub 2.3.2
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Huion Tablet\Huion Tablet.exe	000035D4
    C:\Huion Tablet\x64\TabletDriverCore.exe	0000332C
    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe	0000358C
    C:\Program Files (x86)\Dropbox\Client\112.4.321\QtWebEngineProcess.exe	00001060
    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe	0000364C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	000017C8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002348
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe	00002954
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe	00003428
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe	00002024
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe	00002944
    C:\Program Files (x86)\Steam\Steam.exe	00003C70
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	00004560
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe	000023B8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	000023CC
    C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe	000020FC
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00000A04
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe	00003AF8
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe	00002F34
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe	00002B30
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe	00003D94
    C:\Users\CosmicLAER\AppData\Local\Discord\app-0.0.309\Discord.exe	000036AC
    C:\Users\CosmicLAER\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe	00002DA0
    C:\Users\CosmicLAER\AppData\Roaming\Telegram Desktop\Telegram.exe	00003314
    C:\WINDOWS\Explorer.EXE	00001AA0
    C:\WINDOWS\System32\svchost.exe	00001AA8
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000028A4
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	00002DB4
    C:\WINDOWS\system32\ApplicationFrameHost.exe	000016CC
    C:\WINDOWS\system32\DllHost.exe	00003290
    C:\WINDOWS\system32\SettingSyncHost.exe	00002C78
    C:\WINDOWS\system32\backgroundTaskHost.exe	00000C98
    C:\WINDOWS\system32\conhost.exe	00002FE0
    C:\WINDOWS\system32\sihost.exe	000019A8
    C:\WINDOWS\system32\svchost.exe	0000140C
    C:\WINDOWS\system32\taskhostw.exe	00000AE0
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00003A18
    C:\Windows\SysWOW64\muachost.exe	00003B04
    C:\Windows\System32\CompPkgSrv.exe	00001CAC
    C:\Windows\System32\RtkAudUService64.exe	000030A8
    C:\Windows\System32\RuntimeBroker.exe	00000894
    C:\Windows\System32\oobe\UserOOBEBroker.exe	000003F4
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00002AA4
    Y:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	000000CC
    Y:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00002C0C
    (0)
    Last edited by CosmicLAER; 01-01-2021 at 02:20 AM.

  2. #2
    Player
    Kirika-'s Avatar
    Join Date
    Nov 2017
    Posts
    559
    Character
    Kirika Yuumura
    World
    Faerie
    Main Class
    Bard Lv 100
    Hum....
    Looking over your installed and running programs, I see Citrix Workspace....
    See:
    https://steamcommunity.com/discussio...0616958439552/
    That might be your issue
    (0)
    Kirika Yuumura of the Noir

    The Soldats' Manor, home of the Noir and of Noir's Eorzean Natural History Museum and Aquarium
    Plot 7, Ward 22, Shirogane, Faerie

    Noir... It is the name of an ancient fate. Two maidens who govern death; the peace of the newly-born Noir hands protect.

  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Steam, Windows and FINAL FANTASY XIV onto the same drive.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  4. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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