My boyfriend had this issue two days ago. We looked online for a fix and found several that we could try, none of which worked. The only fix that worked was reinstalling the game. Today, both him and myself have the issue and are once again having to reinstall the game. This -cannot- be the way to deal with this issue, having to reinstall an MMO every time you launch it is frankly ridiculous. It's apparently an issue that's been around a while as well - when will it be resolved?