Constant error 90006/2002 on ps4

[hyliamond]

For the past few days - since the 26th, to be more specific - I've been getting the error 90006 followed by 2002 constantly on the PS4. I'm on Behemoth - Primal. I log in, stay online for a random amount of time, then suddenly everyone stops moving, I can't do any actions and get DCd to error 90006. I try to connect again and get the error 2002. Then I wait for a few minutes, try again and it goes on and on. The game is simply unplayable. It happens when I'm im dungeons, doing maps, fates, beast tribe quests, even when I'm on stand by to see what happens. It's absolutely random.

I've searched for a solution everywhere online to no avail. I tried every suggestion posted on foruns - rebooted the router, contacted my ISP, checked if cookies and javascript were enabled on the psn browser (they were, so I unchecked and checked them again), checked if the correct ports were open, checked the date and time settings (which already were set via internet), reinstalled the game, connected via ethernet, reset the PS4...

Btw, this happens only when trying to play ffxiv. Everything else that requires a connection is working just fine. Also, I have the game on PC and I had no issues - though I don't play on PC cause my bf uses it so we can play together.

Was anyone able to solve this problem? I've seen a lot of people having the same issue and no one had a clue on how to fix it. It's really frustrating having to pay to play a game and not being able to.

[hyliamond]

Update: now I've encountered the error 90002 and 10105 a few times. Still getting a lot of 90006/2002

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. Please try the following troubleshooting steps:

- Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN browser. If they are already checked, please uncheck them then recheck them.
- The issue could also be from the "Date & Time" settings on your PS4.
1. Close the FINAL FANTASY XIV game/application.
2. Go to [SETTINGS] on your PS4
3. Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
4. Once the date and time have been updated, please restart your PS4 console.
5. Once the console has fully restarted, please start the FINAL FANTASY XIV game/application.

Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the above steps do not resolve the issue, please check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Thank you for posting in the Final Fantasy Technical Support Forums.

[hyliamond]

Hi, thank you for answering! As mentioned before, I tried each and every troubleshooting that was suggested in many threads posted before. The correct ports are open, the time is checked to be set via internet, java and cookies are enabled, I reset the router and ps4, even reinstalled the game and nothing worked... I honestly don't know what to do anymore

[hyliamond]

Still no signs of improvement. I'm really hoping that tomorrow when the patch comes it'll be solved...

[hyliamond]

Nope, still getting a lot of it.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.