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  1. #1
    Player
    Furyianna's Avatar
    Join Date
    Jan 2021
    Posts
    1
    Character
    Furyianna Kuzuki
    World
    Midgardsormr
    Main Class
    Conjurer Lv 60

    Can't download after purchase

    Can't download the game after purchasing it. "Unable to download patch files. [30413] [25008] [10009]"

    I've tried:
    1) Checking my disk space
    2) VPN
    3) Changed DNS to two different ones
    4) Uninstalling and and Re-installing it multiple times
    5) Deleting specific files that could cause trouble
    6) Connecting directly to my router

    None of this worked, how do I get this game to load and run as it should?

    To note:
    I originally played through the main launcher, then went through Steam to purchase the main game to continue MSQ. I completely removed the game before downloading. It should all be through Steam now.
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    Last edited by Furyianna; 01-04-2021 at 07:36 AM.

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Could you try the following:

    Check the following Port Ranges on your router/modem to ensure that they have been opened:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040
    Your ISP can open these ports for you.


    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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