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  1. #1
    Player
    Theory_B's Avatar
    Join Date
    Dec 2020
    Posts
    1
    Character
    Theory Bootypatrol
    World
    Malboro
    Main Class
    Red Mage Lv 80

    DirectX Error 11000002

    newly built pc just started getting this error
    fresh install of windows
    tried disabling full screen optimize
    all drivers up to date
    tried running without any other programs on




    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\ipudd\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1.51
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32693.855MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37813.855MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.413GB SYSTEM_FREEDISC_SPACE 1635.120GB
    SYSTEM_STORAGE V:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 931.382GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16346.928 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6079
    SYSTEM_GRAPHICS_DRIVER_DATE 12/2/2020 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16346.928 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_8e68f77150e57b50\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6079
    SYSTEM_GRAPHICS_DRIVER_DATE 12/2/2020 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND ASUS VS228 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {683CC2A3-535A-449A-8D27-74B35DB4E464}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/15/2020 16:00:00
    SYSTEM_SOUND Dell AW3418DW (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {602A0654-6914-4F98-B6BE-F88F770AFBEC}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/15/2020 16:00:00
    SYSTEM_SOUND Speakers (Razer Seiren X)
    SYSTEM_SOUND_DEVICE_ID {F1C07786-CD74-49E3-B028-F901FFC740C0}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.388
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/6/2020 16:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8641B70-4903-11EB-800B444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B862E2F0-4903-11EB-8001444553540000}
    SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8630A00-4903-11EB-8002444553540000}
    SYSTEM_INPUT_NAME Media Keys
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 55 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B863A640-4903-11EB-8005444553540000}
    SYSTEM_INPUT_NAME Media Keys
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8630A00-4903-11EB-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B863CD50-4903-11EB-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8646990-4903-11EB-800F444553540000}
    SYSTEM_INPUT_NAME Razer Seiren X
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B864DEC0-4903-11EB-8010444553540000}
    SYSTEM_INPUT_NAME Razer Seiren X
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8644280-4903-11EB-800C444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B863F460-4903-11EB-8007444553540000}
    SYSTEM_INPUT_NAME Commander PRO
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8644280-4903-11EB-800D444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B863F460-4903-11EB-8008444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8641B70-4903-11EB-8009444553540000}
    SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8646990-4903-11EB-800E444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B8641B70-4903-11EB-800A444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Vivaldi
    Steam
    Friends List
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    MSI Afterburner 4.6.2
    AMD Chipset Software
    K-Lite Codec Pack 15.9.0 Full
    Microsoft Edge
    Microsoft Edge Update
    Notepad++ (32-bit x86)
    qBittorrent 4.3.2
    RivaTuner Statistics Server 7.2.3
    Steam
    Ubisoft Connect
    WinSCP 5.17.9
    Intel(R) Wireless Bluetooth(R)
    Adobe AIR
    ENE_EHD_SSS_HAL
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    ENE_X-JMI_HAL
    ENE_DRAM_RGB_AIO
    CORSAIR iCUE Software
    AMD PCI Driver
    Realtek Ethernet Controller Driver
    Trident Z Lighting Control
    AMD PSP Driver
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    WD_BLACK AN1500
    AMD Ryzen Balanced Driver
    WD_BLACK D50
    Apple Software Update
    AMD SBxxx SMBus Driver Alpha
    AMD_Chipset_Drivers
    ENE IO Driver
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    AMD GPIO2 Driver
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    MSI SDK
    Realtek Audio Driver
    7-Zip 19.00 (x64)
    ShareX
    cFosSpeed 11.07
    CPUID HWMonitor 1.43
    Cyberpunk 2077
    FINAL FANTASY XIV Online
    Counter-Strike: Global Offensive
    Halo: The Master Chief Collection
    VLC media player
    WD_BLACK AN1500
    ENE_DRAM_RGB_AIO
    ENE_X-JMI_HAL
    ENE_EHD_M2_HAL
    AMD Product Verification Tool version 1.0.6.0
    Logitech G HUB
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    iTunes
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Microsoft Silverlight
    NVIDIA Graphics Driver 460.79
    NVIDIA GeForce Experience 3.20.5.70
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
    NVIDIA FrameView SDK 1.1.4923.29214634
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.40
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.5.70
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    paint.net
    WD_BLACK D50
    ENE_EHD_SSS_HAL
    AMD Ryzen Master SDK
    AdoptOpenJDK JRE with Hotspot 11.0.9.11 (x64)
    Apple Mobile Device Support


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Steam\GameOverlayUI.exe 000037CC
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000036B0
    C:\Program Files (x86)\Steam\steam.exe 000027D4
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000228C
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002884
    C:\Program Files\ShareX\ShareX.exe 000016D4
    C:\Users\ipudd\AppData\Local\Vivaldi\Application\update_notifier.exe 000028E0
    C:\Users\ipudd\AppData\Local\Vivaldi\Application\vivaldi.exe 00000B80
    C:\Windows\Explorer.EXE 00001E94
    C:\Windows\System32\RuntimeBroker.exe 000024C0
    C:\Windows\System32\SystemSettingsBroker.exe 00002820
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000022D8
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000214C
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000025E4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E3C
    C:\Windows\system32\ApplicationFrameHost.exe 00003760
    C:\Windows\system32\sihost.exe 00000D9C
    C:\Windows\system32\svchost.exe 00001B04
    C:\Windows\system32\taskhostw.exe 00001E28
    (1)

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in responding. We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    5) Update and reinstall the drivers for your graphics card

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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